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Business Profile

Travel Insurance

Meridian Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved out of ******************** (950 / *******************************************) on 10/30/2022. We both had provided $250 deposits for a total of $500 that was to be returned to us. We have contacted Park Lake on multiple occasions and also sent a message to Meridian through their website and have heard nothing. It has been almost 3 months and no deposit has been returned. I reviewed our leasing agreement with them and they have no reason to keep the deposits as we only lived there 1 year and left the apartment in good condition. We just want our $500 back ($250 each). We are not providing any docs at this time but the lease was under ***************************** and ***********************. We have also seen multiple reviews posted that indicate others have had the same issue. We have not even been told we are not getting them back, we cannot get anyone to return or answer a call to tell us anything at this point. They doubled the rent upon taking over which is why we left so there is no reason they cannot refund the deposits that were taken when we signed the lease under the original owners.

    Business Response

    Date: 01/31/2023

    To whom it may concern:

    Meridian Management Group, LLC is ** company  which conducts insurance business in all states where licenses are held.  We are an independent managing general underwriter who markets travel insurance products and other insurance products, to independent insurance agencies and insurance brokers.  We are NOT in the business of owning or managing real property in any state.  We also do not manage any property for any commercial or residential purposes in any state.  Our company is often confused with similarly named companies who do manage real estate.  We do not share any officers, directors, employees or otherwise with this company and have never had any business dealings, affiliates, subsidiaries or professional relationship with them.  We believe the complainant has the wrong entity.  Please let me know if you have any additional questions.

    With best regards,

    *************************

Meridian Management Group, LLC is NOT a BBB Accredited Business.

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