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Business Profile

Health Club

Fitness Factory Health Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a membership at the business on 05/24/2024 with the intention of using their establishment My friend found out about a balance that he's been charged for almost a year for, while he was out of country and being charged to a non-working payment method. They told him it's with collections, or that he can pay them on the spot.Knowing this, I wanted to cancel because it seemed like they had a predatory contract that I was unable to see. I had been a returning member here for over 15 years, but due to the absurdity of the situation I stated my desire to cancel my membership. They told me that I would be charged for the following month, in the amount of just over $60, which baffled me. As they were processing my cancelation I was required to sign a document stating I agree to any charges in the upcoming 15 days. Upon my refusal the manager told me with a snarky condescending attitude that then they'll just continue to charge my card for my membership, and if I don't pay it then they'll send it to collections. I don't care about the initial fee on the day that I signed up, as I knew I would be paying the amount. What bothers me is that I will be paying for another month with no intention of attending, and the manager was extremely rude and I would like to resolve the matter without paying the ~$60 amount.

Fitness Factory Health Club is NOT a BBB Accredited Business.

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