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Business Profile

Bus Lines

Dongbu Tour and Travel

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dongbu Tour and Travel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dongbu Tour and Travel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dongbu Tour and Travel

      21 Grand Ave Ste 603 Palisades Pk, NJ 07650-1084

    • Dongbu Tour and Travel

      15024 Northern Blvd Ste A2 Flushing, NY 11354-3804

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/16/2023 $3770 My family purchased a travel agency for our trip to *************** and *************. However, the experience was incredibly frustrating and disappointing despite the significant cost. The service provided by the agency did not meet our expectations.One major issue was the behavior of our assigned travel guide. On multiple occasions, the guide pressured us to buy expensive optional items, even after we firmly declined. This insistence made us uncomfortable and created a negative atmosphere throughout the trip. To make matters worse, the guide resorted to threatening our family, including the possibility of abandoning us or initiating deportation procedures. These confrontations occurred in front of our young children and my mother, causing significant distress and anxiety. The guide's treatment of our family was completely inappropriate and disrespectful.Additionally, it became apparent that the entire trip was designed around those who had purchased the expensive optional items. This left those of us who didn't participate feeling excluded and neglected. The unequal treatment further compounded our dissatisfaction and made the trip extremely unpleasant.In summary, our decision to use this travel agency resulted in a difficult and miserable journey. The guide's insistence on costly optional purchases and the distressing threats marred our vacation. Furthermore, the trip was primarily catered to those who had spent extra money, leaving others to endure compromised experiences. Overall, our expectations for an enjoyable trip were shattered, and we were deeply disappointed with the service provided by the travel agency.

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