Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place is holding vehicle hostage and providing horrible craftsmanship to force customer to reject vehicle to force insurance to pay more money while still providing sub par service. No timeline of when work will be done or what type of work is being done can be provided. They have no idea of when the vehicle will be ready and they have had the vehicle since December 19th 2024. They have all the parts and everything they still refuse to provide an estimated time of complete. This is a simple bumper and they have already billed insurance over 23 thousand dollars and are trying their hardest to collect more. Customer service doesn’t help and is argumentative and won’t provide any clear information. Customer service won’t provide details about the possible date the work will be completed just say this week or that week with no dates. I need some type of information to use for my life so I can schedule time to pick up the vehicle. This is going on 3 months for a bumper. In no way was this job 23 thousand dollars but they continue to harm me by not working on My vehicle. It leaves me paying insurance and car not for months while they push up the price on work for months while nothing happens and when it does and I do show up they look like they try to give you temu parts that don’t fit and it’s all sloppy work. I need an explanation of what’s going on because I have asked to speak to a supervisor over a dozen times with no help. Not once have I been put in contact with anyone who can help me. I worry that they could be damaging my vehicle or using its parts to fix other vehicles. There definitely is no need to keep my vehicle this long without some type of fraud or wrongdoing going on. Too many red flags and I need help trying to figure out what’s going on.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the car in for an estimate. Was quoted a price for approximately $6,000 on November 29, 2022, at which point I provided a deposit for the work. I took the car in for the work on February 7th, 2023 and receive an email increasing the price to $9800 in February 13, 2023. This is a 65% increase to the original price. I asked for them to return the vehicle without completing the repair, but they are insisting in keeping the majority of my deposit for a restocking fee and labor needed to put the car back together.This is not a way of doing business. I would understand a more reasonable increase in price. They did not communicate that the original estimate was meaningless.

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of July we contacted Prestige collision to repair a minor dent on our right fender. We had an appointment to drop the car off on July 19th, On July 11th someone from Prestige called to ask us to pay half or all of the total repair cost in advance of our appointment so that the parts would be available for the job on the 19th. We paid half the fee and dropped the car of on the 19th. We asked if the parts had arrived. They stated that they were waiting for one part. I then asked when the car would be ready. The person stated that it would be ready in two weeks and so we left the car to be repaired. weeks passed and we did not receive an update or phone call about our car. We passed by the center and the car was sitting in the parking lot untouched. We called about the car after two weeks and they stated that the parts were not in. We waited another two weeks and called and they stated that the car was inside and they would begin working on it. 4 weeks later we called and they stated that the paint was on back order and that it would be another 2 weeks. We are very disappointed in the lack of communication and the lack of information about what the job involves and why it is taking over a month to repair.

  Business Response

  Date: 06/29/2023

  ****************** preliminary estimate was written by her insurance company. Prestige Collision team ordered parts from the preliminary estimate and received same for customer's drop-off repair appointment. As all customers are made aware, upon teardown of a vehicle, additional damage may be found and additional parts and labor may be required. It is for this reason ****************** repairs took longer than originally estimated. This is an unfortunate occurrence that we face performing vehicle repairs.