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Business Profile

Credit Union

Greater Alliance Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Greater Alliance FCU. I did not and I do not have a contract with Greater Alliance FCU. They did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Greaterr Alliance to provide documents with my signature and proof I open this account THEY FAIL TO PROVIDE AND I AM FILING A COMPLAINT DUE TO THE FACT THEY VIOLATE THE FAIR CREDIT REPORT ACT I WANT THIS ACCOUNT REMOVED ASAP GREATER ALLIANCE ACCT#******

  • Initial Complaint

    Date:12/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, causing significant financial and emotional distress.In accordance with 15 USC **** Section 602, I possess the right to financial privacy, expecting the confidentiality of my information.Additionally, 15 USC **** Section 604(a)(2) emphasizes that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified errors on my credit report originating from GREATERALLIA, adversely affecting my financial well-being. I urgently request the correction of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: **********I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may necessitate legal action. I anticipate your timely response and resolution.Thank you for promptly attending to this matter.Sincerely,**********************

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address a serious issue related to my nonpublic information being shared with credit reporting bureaus without my written consent, as required by 15 USC ****, Section 602. This has resulted in inaccurate information on my credit report, causing financial and emotional distress.I demand that GREATERALLIA immediately rectify this situation, ensuring compliance with 15 USC ****, Section 604, A, Section 2, which prohibits furnishing an account without written instructions. Furthermore, adhere to 15 USC ****, B, which prevents the reporting of late payments when none exist.I expect your prompt response within 30 days, outlining corrective actions and safeguards to protect my rights. Failure to address these concerns may necessitate legal action.

Greater Alliance Federal Credit Union is NOT a BBB Accredited Business.

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