Complaints

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• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an MRI. I have 2 insurances. Both a primary and secondary. They made billing errors and reported to collection. Spoke to them several times. They refused to help. They wouldnt speak to me. ****************** said to call them. They would not let a supervisor talk to me and refused to assist. Will contact credit companies and file complaint. This place is horrible. The staff, the billing staff, management and MRI quality. Go somewhere else

  Business Response

  Date: 10/21/2024

  This is in response to your letter dated October 10th that was received in the mail on Saturday, October 19th, regarding our patient ********* *********
  Mr. ******** came to our facility on 04/17/23 for an MRI.  He provided us with both primary & secondary insurance.  ************** policies made payments for his service.  His primary insurance paid and mailed a check directly to the facility. His secondary insurance paid and mailed a check in the amount of $811.87 directly to Mr. ********************* style="font-size: 0.875rem;">Once we were notified by his secondary insurance about the $811.87 check send to Mr. ********* we started sending him billing statements.  We mailed his statements on 07/18/23, 08/01/23, 09/01/23, 09/12/23 & a final notice on 11/08/23.   His account was sent to our collection agent on 12/07/23.   

  Mr. ******** did call the billing office on 08/11/23 and stated he did not yet receive the check in the mail.  He stated he would look for the check and call us back.  He never called us again.

  Mr. ******** singed our assignment of benefits & financial agreement document as well as a notice that he may receive direct payment from his services from his insurance carriers.
  In reviewing his account, we see no billing errors nor did Mr. ******** communicate that to us at any time.  Once we send an account to a collection agent the receivable is now the responsibility of the collection agent.  We gave this patient every opportunity to resolve his debt.

  We noticed his current address on your letter is in Fair Lawn,however he gave us a ********* address.

  Everything stated by me today is documented. We can send you any of the documentation with a HIPPA release signed by Mr. ********* Please feel free to contact me at the billing office at *******************).
  
  Regards,
  ***** *.