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Business Profile

Heating and Air Conditioning

Arctic Heating, Air Conditioning, & Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company on 12/20/2023 after noticing our HCAV unit was leaking from the attic. They noted the following were in need of repair: a new drain pain and a new condensation sensor. As all of the parts were still under warranty with *****, we moved forward with the repairs at their estimate of $2,950. Prior to starting, one of the technicians - ******************* - assured us he would handle returning the broken parts to the distributor in order for us to get some of the money back. They stated that we should receive $1400-$1600 in return under the warranty. As of 2/2/2024, the broken parts have not been brought to the distributor, and nearly ***** phone calls from my phone and my wifes phone have been ignored. We are owed this money for a warranty we paid for.

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a problem with my heating in which it was getting super hot for no reason. I was at work and called this company up to solve the problem. On October 22nd I called up this company and they arrived. They said my zone valve needed to be replaced. A couple hours later, they changed my thermostat and zone valve. About three weeks later the zone valve stopped working and completely shut off. After that I called again and another person came. They then proceeded to trip my damper on my heating boiler. It overheated and blew up. I then called the Waldwick Police Department and PSE&G came to survey the problem. They said everything was safe because I turned off the damper and pilot light temporarily. The zone valve costed $850 originally and the replacement for the whole boiler (which was done by a separate business) costed $6950. As you can see in the picture, the zone valve was 19 years old (39th week of 2004). I was overcharged and scammed out of money. The tripping of the damper made my boiler unsafe and destroyed my original boiler which I had to replace. I want my cost of the boiler reimbursed and the zone valve cost as well.

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 7/9/23- $500 (Freon)
    7/20/23 - $7,600 (New HVAC)
    - Business committed to refill freon to old system and replace it once original was deemed beyond repair.
    - Poor installation causing rattling of the system and electrical work needed to be re-done by another contractor after a loose wire fried the outdoor junction box.
    - The business has not tried to resolve the issue despite over 50 calls and texts.
    - Business was located using a a Goggle search for local HVAC specialists.

Arctic Heating, Air Conditioning, & Plumbing is NOT a BBB Accredited Business.

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