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Business Profile

New Car Dealers

Mercedes-Benz of Paramus

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Mercedes-Benz of Paramus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes-Benz of Paramus has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Rontesia W

      Date: 07/16/2024

      Good afternoon, I am currently a Mercedes Benz customer of ********************, Nj. This email is to express my disappointment in your service department. I recently had my vehicle serviced at the dealership in Paramus. Im currently experiencing some issues, of what I believe are issues, since my vehicle has been returned. It has been a week since I have been trying to contact someone, via phone leaving voice messages, and as far as trying to contact the service manager, who I believe name is ***** thats what they provided, and to no avail have I received any return call. I also received a text by a service member who never called just texted asking do I still need service assistance? Of course I do. So I texted the number back telling them to contact me at 2p yesterday 7/15/24, still nothing. Is this how you treat your customers?! Its very disappointing and disturbing. Its unfortunate that I need to go through these lengths to try to get help. It is my first time purchasing from Mercedes in Paramus, and the way I feel at this time it will be my last. No one absolutely no one she be treated in this manner or feel this way.

    • Toris W.

      Date: 05/22/2024

      I dropped my car off at this dealership for the campaign (warranty) for the subframe. One week later, I was told that my subframe did not qualify because it had not rusted enough. When I asked the service Manager (*****) to give me the above mentioned in writing, he refused and called the local police to have me removed from his office. I have been in this dealership on various dates where customers have become irate yet I did not see officers come and remove them! At no point did I use abusive language nor did I threaten anyone! As an African American I was embarrassed that I was treated in such a manner!

    • Bryan M

      Date: 02/12/2024

      Mercedes Benz of Paramus sold me a flood damaged car and will not buy the car back. ***********************, the sales manager is as unprofessional as anyone I've talked to in the car business. The car was delivered to me out of state and was rusted all the way through. I took a video of the undercarriage, sent it to the dealer and I was told there was nothing wrong. I threatened legal action and ****** told me he buy the car back if a dealer could confirm. I took the vehicle to my closest dealer for inspection and they provided all the documentation confirming the flood damage. This was submitted to ****** and the dealer still refuses to buy the car back. I am now taking legal action and I have documentation on everything. I wouldn't trust this dealer to either purchase or service a car.

    • mike c

      Date: 12/30/2023

      they sold me a 2014 ML350 and within a week had engine problems. took it back to them and they said the truck was old and didnt want to repair it. offered me a new 2014 same model. have had nothing but problems since. took it back within 2 months for a check engine light. they claimed they fixed it and within 2 more months same problem. took it back and they said they fixed it again. 6 months later SAME problem and now they are refusing to help and said sorry its a used car and to many months went by... ITS THE SAME PROBLEM... DONT EVER DO BUSINESS WITH THESE SCAM ARTISTS

    • Jean P

      Date: 09/11/2023

      This business is absolutely terrible, they will try to get over on you, and they accidentally sent me a text saying my wife and I were problematic in a previous exchange because they cashed our ***** dollar check before any deal was finalized or any paperwork was signed. Save yourself the headache and go to a more reputable dealer.

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