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Business Profile

Voice Mail

Voicemails Forever

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the companies previously offered plan for $19.99 which was very confusingly marketed as compatible with all phone types. It also offered a more expensive iPhone option, along with other benefits, but I chose the cheaper option as I didnt need the other benefits and thought it would cover my iPhone as well since it was marketed to be compatible with all phone types. When I tried to save my voicemails, it wasnt working. When I called customer service, they were extremely rude and told me they would not be refunding my $20 because it was my own fault that I bought the wrong plan. He told me he wouldnt give me the refund because on his end it looked like I had used it but that was my unsuccessful attempt at trying to get it to work. Even after he understood that, AND even told me the plan I bought would not work for me anyway (??) he still insisted on keeping my money and telling me basically ***** for you. I find it funny that their website says they are friendly, courteous, and love to help because that was the complete opposite of my experience. And I find it sad that they must play off of a simple mistake of a customer to make a profit.

Voicemails Forever is NOT a BBB Accredited Business.

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