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Business Profile

Rehabilitation

Kessler Rehabilitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While the services provided were wonderful, I have been owed a refund on my co-pays for 5 months. I have made many attempts to collect the 60 dollars owed ( four $15 co-pays) and have been told they can see I am owed this money. The call in the beginning of April informed me there was a problem with their mailing service and I should expect the check no later than April 23rd. That date came with no check.
    A call on April 24th informed me that they need to see if I am owed money (something they previously acknowledged owing me). I asked to speak with their administration management and was told I would receive a call that day. To date, I have not received a call.
    I am just trying to receive the money owed to me for 5 months. It has been frustrating to say the least. I have been reasonable and accommodating, but now realize I need help in this endeavor.
    I have the insurance statements showing that I no longer owe co-pays for the October 16, 23, 26, and 30th, 2023 therapy sessions. The office was informed of this on the 30th of October 2023. They charged me anyway, stating that I would receive a refund.
    Again, I am just looking for a resolution to this billing issue.

    Business Response

    Date: 06/28/2024

     

    Good afternoon,

     

    The check has been issued and not cashed. I called the patient @ ************* and left a voice mail message with my direct contact information to verify they received the check.

     

     

    Thanks,

    ****

     

    Business Office Supervisor

    Customer Answer

    Date: 06/28/2024



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to all involved in resolving this issue.

    Regards,

    *********************

Kessler Rehabilitation is NOT a BBB Accredited Business.

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