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Business Profile

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Service Contract.com Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job Ref.C#****** Start being a customer on 09/09/23, and this is the first time trying to use the warranty service. The car dealership inspected the car, the diagnosis was that the lower joint ball lower guide link busing needed to be replaced, which is part of the stated coverage in the contract. During the process of filing the claim regarding the diagnosis, the claim department are refusing to provide the service.

    Business Response

    Date: 08/12/2024

    Servicecontract.com, *** (SC) offers Vehicle Service Contracts to Customers. Customer purchased level 2 coverage under Vehicle Service Contract CHZVSC000058 on September 9th, 2023. On July 30th, 2024, the Customer entered a claim regarding the Suspension Control Arm Bushing. Under a level 2 contract, that part is not covered. SC has however decided to goodwill the Claim.  

    To cover the claim SC has attempted to contact both the Repair Facility and Customer multiple times informing them that payment was waiting. No response was received, and the Customers telephone number is not in **********************. SC has exhausted all possible methods to contact them. The Customer's complaint was resolved, and his complaint should be removed.  

    Customer Answer

    Date: 08/12/2024


    Complaint: 22068687

    I am rejecting this response because:

    Phone is in service, no calls received 

    Regards,

    Max He

    Business Response

    Date: 08/23/2024

    Can you kindly verify your phone number.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car broke down last Saturday, April ****** had it towed to ****************** at ************************************************. Fast forward to Thursday, after numerous discussions with the claims department, they refused to cover the repair citing that the loose bolt from the caliper isn't considered a mechanical issue. How can a bolt falling off not be mechanical? I didn't tamper with it! Now, I'm stuck paying for a warranty I can't even use while my car, which is 50 miles away, remains immobile. I had to rent a vehicle on Tuesday just to run essential errands like getting milk. I am disabled, and on fixed income, this is ridiculous contract #**W-0605

    Business Response

    Date: 04/18/2024

    Weve reached out to the customer and an amicable resolution was reached. Thank you for the opportunity to respond to the customers concerns.  

    Customer Answer

    Date: 04/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ************************************

Service Contract.com Inc. is NOT a BBB Accredited Business.

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