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Business Profile

Dental Insurance

Delta Dental of New Jersey, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dental office charged me $271.00 for charges that they should not have. When I called Delta Dental and told them that the dentist office charged me for the Second Stage Implant, under Delta Dental code D6011. That code clearly states that the dental office cannot charge either Delta Dental or the patient (myself) for the second stage implant. I had originally gone in for the initial dental implant under Code D6010 and paid my portion of that, and then in March 2023, went in and got the implant abutment placed for the second stage of the implant. I have been discussing this with supervisor ******* for over a month now, but she still has not resolved getting my incorrectly charged money back! Recently, I also just started working with *******'s manager, but another week has passed with no results. The dental office advised that they are aware that the second stage of the implant is not billable, but yet they billed me anyway. Delta Dental has advised that the second stage of the implant is not billable, but yet they have not told the company that they incorrectly billed me so that I can get my money back.

    Business Response

    Date: 06/05/2023

    Regarding the complaint from *********************** we have been in contact with the ******** provider that incorrectly charged the member. The office has not been cooperative in providing a refund to the member. Delta Dental of ** will be giving **************** a check for $271 and will find our on recourse in getting our money back from the office.

Delta Dental of New Jersey, Inc. is NOT a BBB Accredited Business.

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