Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at the ********, ************************************************************************************************ on Saturday June 29th. We used ****** rewards points for the stay from our LQ Rewards account member number **********. Upon check in we were told we also had to leave a $75 security deposit which would be refunded. Well, it wasn't, they took the money from our account. This is now the second major incident involving ******** Hotels we have had in the past month. Hotel stays are supposed to be relaxing and enjoyable, instead staying at ******** has become a frustrating and time consuming experience. I am now having to spend time away from my work to deal with this issue. This is ridiculous and absurd.I request that my security deposit be refunded and my points restored as fair compensation for this incident.

  Business Response

  Date: 07/12/2024

  
  BBB Case #: 21930810
  Hotel Site #: 64806
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the ********* property in ***************, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  
  We sent this to our Research team who have advised the $75 deposit was released by the property on June 30th. Please allow 5-7 business days to see that on your account.  If you do not see it, please send in actual credit card billing statement or banking statement once you receive it showing all the charges from the property as we do not have access to their billing system.  
  
   Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at ************************************.
  
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the cancellation of my timeshare contract with Club Wyndham for the following reasons:Misrepresentation of Booking Options: We were assured multiple times that we could easily book Airbnb houses using our points. However, when attempting to book, a Wyndham representative informed us this was not true, contradicting initial promises. This option was a primary reason for adding points to our contract.Inaccurate Refinancing Information: We were told we could easily refinance our timeshare loan through our bank to obtain a lower interest rate. After extensive inquiries, it became clear that refinancing a timeshare loan is not feasible.Unexpected Maintenance Fee Increase: We were not informed that adding points would result in higher maintenance fees. Additionally, we were misled into believing that using the Wyndham Rewards card would cover these fees completely, which has not been the case.False Silver Membership Benefits: As Silver members, we were promised priority booking and the ability to bump other members with lower points. This has proven to be false, and we have not experienced any such privileges.High-Pressure Sales Tactics: The sales process was extremely high-pressure and confusing, with multiple representatives presenting conflicting information, contributing to a misleading and coercive environment.Misleading Points Protection Information: We were led to believe that without purchasing additional points, we would lose our points protection and face difficulties booking vacations.Deceptive Representation of Ownership: We were led to believe we were purchasing physical shares in the *******************, which was repeatedly emphasized by several Wyndham agents.Based on these grounds, I am requesting the immediate cancellation of my timeshare contract. I trust that Wyndham values its customers and will honor this request promptly.Thank you for your attention to this matter.

  Business Response

  Date: 07/11/2024

  BBB Case #: 21928331
  ************* Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***********************. After reading the details we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. Please contact WVO for further assistance via telephone at ************** or via their website at www.myclubwyndham.com.
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************
  
  Kind regards,
  
  *****
  Liaison, *************
  ********************************************* & ********************

• Initial Complaint

  Date:06/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wyndham corporate website is currently having a promotion where if you log in using your Wyndham account number and book 3 consecutive nights and reserve before July 15, 2024 and stay by Sept. 30, 2024, you will get 20% off the bill. (SEE THE SCREENSHOTS on their official website). I followed all the terms and conditions and still was not given the discount (SEE THE ATTACHED DOCUMENT of the itemized bill breakdown). The hotel Super 8 is under the Wyndham corporation. The offer is both on the Wyndham website and the Super 8 official website. I would like the 20% off my bill as both websites offered. I did not get the 20% off and it was false advertising. I followed all the terms and conditions. The reservation confirmation number is ************** I called customer service on June 30, 2024 and they were unhelpful and did not know how to help me.

  Business Response

  Date: 07/01/2024

  Dear Contact:

  Thank BBB you for notifying our office of the concern
  filed by ***** ***** at the Super 8 by Wyndham property in Kalispell, MT. To assist in reaching
  a resolution, I’ve informed the property’s general manager of the situation. As a
  company, we’re committed to delivering a great experience with every stay with us. This guest has already filed 4 other cases about this concern ********* ********* ************ ********, these cases were denied as a lower rate was not found.

  Please note that our email address has changed.
  If for some reason this concern is not resolved, please contact me directly at [email protected] and I
  will personally help address the guest's needs.

  *****
  Liaison,
  Customer Care
  Wyndham
  Hotels & Resorts

  Customer Answer

  Date: 07/01/2024

  
  
  
  
  I am rejecting this response because:
  
  This has nothing to do with the Best Rate Guarantee. If the Wyndham representative actually READ MY COMPLAINT, it shows that the official website on Super 8 and Wyndham was offering 20% off 3 consecutive nights if you booked by July 15, 2024 and stay by Sept. 30, 2024. The rep that responded to my BBB did NOT read my complaint or look at any of the documents or screenshots. Yes I did file a Best Rate Guarantee and they rejected it but when I emailed them back within a 24 hour period to look at my email which gave step-by-step instructions to see the lower rate, Wyndham ignored my emails and kept creating new case reference numbers. 
  My complaint has to do with FALSE advertising about the rate offering 20% off 3 consecutive nights if you booked by July 15, 2024 and stay by Sept. 30, 2024. Obviously, the rep focused on my Best Rate Guarantee claims and NOT on the complaint which I wrote the BBB for. I WROTE THE BBB about Wyndham giving false advertising and NOT taking off the 20% off the 4 nights. The Wyndham customer service rep who responded to my complaint did NOT even address my complaint. 
  
  
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 07/03/2024

  
  
  
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***** ***** at the Super 8 property in Kalispell, MT.
  
  We did send this to our Member Services Team who have advised the below and attached a screen shot, included in this email as well. 
  
  Here is a screen shot of the website that shows the member how the discounted rates are listed for this location. The discount is included in the rates. 
  
  The rate they choose is the discounted rate.
  
  Thank you 

  If you need any more information on this matter, please contact me directly at **********************
  
  
  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.
  

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the **********. I was booking nightly through a 3 party as this was the cheapest. I had to go down everyday with my **** debit to redo the booking for the security deposit. My last checkout was May 31. Since then there have been several charges and returns, days after I checked out. On Saturday, June 9 I checked my bank balace that day. A few hours later I get a low balance warning. I check again and $100 has been withdrawn from my account. The bank confirmed it was from travelodge. I called up customer care who directed me to the property, who flatly denied they had taken money out that day, even though it clearly states so on my bank statement. I have also noticed some small unexplained charges. I see by the reviews I am not the first to have issues. One time when I didn't make it down to renew, two men entered my room at 3:30 am and insisted I come down and deal with the renewal. The same man did it at 11pm another time and threatened the police and to kick me out that night when I protested. I would also like to mention I received almost no housekeeping, even when I requested it. This place needs a thourough investigation.

  Business Response

  Date: 06/12/2024

  BBB Case #: 21827120
  Hotel Site #: 09780
  ************* Case #: ********

  Dear Contact:

  Thank you for notifying our office of the concern filed by ************************* at the Travelodge by Wyndham property in *************, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. In our ************* case the property has responded that the guest has not been overcharged and is not owed any deposit fees.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************

  *****
  Liaison,*************
  ********************************************* & ********************

  
  

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me for missing towels at Super 8 LAS Cruzes NM, ""*************** "" This is not right,,I did not take anything never have,,, Bad Business practice,,, There phone number is ************..Like to have my money back,,,

  Business Response

  Date: 05/28/2024

  
  BBB Case #: 21763546
  Hotel Site #: 03331
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ********************* at the Super 8 property in **********, NM.
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before May 31, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE WORST HOTEL IN ******* March 25th, i, ********************* ***** II, the implied surety and beneficiary to **************************, checked in as a WYNDHAM DIAMONDS REWARDS MEMBER at TRAVELODGE BY WYNDHAM located at ************************ in *******, ******* under the title as Veteran apart of the **** program.For context in 2022 I visited this hotel through the same program and had very little issues and a great stay. The core front desk team and managers that worked here then also work here now. I'd like to make it clear this is not the fault of employees but of the owners and general manager for not upholding the terms and conditions of their website or being professional and enforcing professionalism down their chain of command. $4085.68 was paid by **** for ************************** and i, the beneficiary signed and considered responsible for any damages or loss that happened for the room during my stay per the terms and conditions of the hotel and when I checked in I requested my Diamond Member account to be connected to my stay and was assured it be done just as it was in 2022. Approximately May 10th I check my rewards account to see that no points had been added during my entire stay. At this point I bring it to the attention of *******, ***, ***, and *****. The response was unanimously I needed to talk to with the *************. ******* gave me the email to contact her faster. I emailed her and never got an initial email back. I checked in daily on a status update and was eventually informed by a night shift worker that ***** was working on it. ***** informed me that due to new ownership and because I am in the **** program that they wouldn't honor my stay for reward points. I asked for that in writing and emailed **** to receive it as well. They have not only not resolved the problem but outright refuse to. My stay ends May 25th and I was informed by my case worker that they called her to let her know they wouldn't extend my stay with no reason as to why. Rewards #*********E

  Business Response

  Date: 05/22/2024

  
  BBB Case #: 21745774
  Hotel Site #: 06585
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *********************** II at the Travelodge property in *******,  ***
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before May 26, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you,
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived at your *********** by Wyndham in ********** *********************** for our reservation. Upon arrival no one was at the front desk. I then called and the hotels voicemail was full and no one answered. As I went to leave and contact Expedia (who I book through) I noticed someone had come to front desk. I went back in and told him (I believe *********************) I had a reservation, to which he said no you dont. I said yes and he said no Dumbass its tomorrow come back at 4p (it was booked for last night, 5/15/24). I said excuse me and he said wrong day idiot. I asked if he had any rooms and he said come back at 4p to which I said is this how you treat customers? He went off calling me a Stupid m*********** (sorry for the language-your guy used it) multiple times, said he would have me thrown off the property and to leave. I asked him if he was on drugs, then he boasted about how much his property was worth (2.7 million- I guess he thought it would impress me) and to get out of there and he followed up with dumbass you wont get your reservation money back either. I left, contacted Expedia who tried calling him multiple times to which he refused to answer the phone. This all happened about 12:20am on 5/16 early morning. I have never in my life been spoken to in that manner, much less when I have paid for a stay. Baymont inns used to be a nice hotel but this guy is clearly on drugs or just an horrible person in general, while damaging your brand, my experience matches reviews left and more!

  Business Response

  Date: 05/16/2024

  
  BBB Case #: 21719828
  Hotel Site #: 48438
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *********************** at the Baymont property in *******, ***
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before May 20, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

  Customer Answer

  Date: 05/16/2024

  
  Complaint: 21719828
  
  I am rejecting this response because:
  No one has contacted me or refunded my money. Nothing is resolved. 
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/20/2024

  
  BBB Case #: 21719828
  Hotel Site #: 48438
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *********************** at the Baymont property in *******, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. Our sincere apologies for this experience.

  Your information has been sent to a Field Operation Team who will follow up with the property with an internal review, re the interaction with the property.  
  
  Please contact the third party where you booked the reservation. The reservation was booked for checking in *** 16.  If you arrived at the property after midnight early on the 16th and wanted to check in the reservation should have been booked for *** 15th.  If the reservation was booked for checking in on *** 16th (which it was) you can only check in on the reservation for *** 16th at 3PM - *** 16th.  
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the third party, property management and the guest. Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at ************************************.
  
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:05/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in the Club Wyndham ********************************************* in December of 2023 for two weeks. The room had multiple problems and was dirty, dusty, poorly maintained and cause me to have an allergic reaction to the filth. I reported this to the hotel manager at the desk and they came to reclean the room and clean the vents and dust the room for the first time in who knows how long. I ended up leaving early. I repeatedly asked for points compensation or my money back for the horrible conditions of the stay and its impact on my health and to date, Wyndham has bounced around my phone calls and emails to multiple offices since December. It is now May, and I have had no resolution of this issue. I would appreciate someone taking control of the situation and rectifying what happened as a long time Wyndham guest and owner. The customer service is terrible and no one resolves anything and bounces it around on both the phone and email, I've never felt so mistreated as a consumer.

  Business Response

  Date: 05/13/2024

  BBB Complaint #: 21699728

  Thank you for reaching out to Wyndham Hotels & Resorts Customer Care. 
  
  After reading your email we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. They can be reached directly by contacting ************** or via their website at www.myclubwyndham.com 

  CONTACT US FORM:  *************************************************************************************
  
  Kind regards, 
  

  *******
  Liaison,Customer Care
  ********************************************* & ********************. Inc.

• Initial Complaint

  Date:05/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bed bugs .... Terrible rooms , dirty , loud guest slamming doors all night long all day ... A lot of traffic through the halls ... I'll never stay again.. made a complicated filed through whyndham rewards *********** and nothing was done about it....

  Business Response

  Date: 05/03/2024

  BBB Case #: 21661607
  Hotel Site #: 06457
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ***************************** at the Days Inn by Wyndham property in *********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before May 6th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

  *******
  Liaison,Customer Care

  ********************************************* & ********************. Inc.

  Customer Answer

  Date: 05/05/2024

  
  Complaint: 21661607
  
  I am rejecting this response because:
  
  I am not satisfied 
  
  Regards,
  
  *****************************

  Business Response

  Date: 05/06/2024

  
  BBB Case #: 21661607
  Hotel Site #: 06457
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***************************;at the Days Inn property in *********, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.
  
  
  Thank you, 
  
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, ****

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both me and my wife made our booking with Booking.com and stayed at Super 8 by Wyndham ***************/Capitol Area at *****************************. We previously filed a small claims against the Super 8 in ****** but dropped the suit after our lawyer advised us to contact Wyndham instead since they are in charge of this property. We had asked the property for a refund but they refused. The person in charge called me all sorts of negative comments because he said I was racist since he was Indian and would not reason with me. I never referred to him by nationality. I had made a complaint about our stay because the property refused to clean our room and the unit was infested with roaches. My complaint is that Wyndham should reimburse me either through some sort of compensation or by points since I am a rewards member over what happened. We love using Wyndham to book reservations and want to put what happened behind us. Is there anything that Wyndham can do?

  Business Response

  Date: 05/22/2024

  BBB Case #: 21632511
  Hotel Site #: 08887
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ************************* at the Super 8 by Wyndham property in ******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************

  *******
  Liaison,Customer Care

  ********************************************* & ********************. Inc.

  Customer Answer

  Date: 05/22/2024

  
  Complaint: 21632511
  
  I am rejecting this response because I have contacted Super 8 previously and they have done nothing but either tell me to speak to their attorney or talk to Wyndham directly. I understand that Super 8 is a franchise but Wyndham has the responsibility to manage the hotel since it is a part of Wyndham's brand. I am a Wyndham Rewards member where I stay at many Wyndham properties and enjoy using my membership. My Member Number: 229207133G. I am willing to drop my complaint and let this go but I spent lots of money on my stay and all the troubles with Super 8. I am willing to accept Reward points from Wyndham and move on. But I must ask Wyndham to be fair, to be in my shoes, where we have spent over $2,000 in stay and other expenses with Super 8. We had dropped the suit against Super 8 because I explained to them that it was not my intention to go into litigation and our attorney advised us to contact Wyndham instead because they manage the property. Can Wyndham give us reward points for all our trouble? I want to try to reach some kind of compromise to move forward and put this behind us. 
  
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 05/24/2024

  BBB Case #: 21632511
  Hotel Site #: 08887
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the Super 8 property in ******, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.
  
  
  Thank you, 
  
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, ****