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Business Profile

Motels

Days Inn by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a reservation for June 30th 2024 and when we arrived at ******** Wyndham all they had for us was a SMOKING ROOM. We requested a non smoking room and they did not have one available and agreed with cancelation. Few days later, I noticed they had charged my account.. I contacted my credit card to dispute. Experian and the Hotel stated they had no notice of the cancelation despite the fact we canceled at the front door with the concierge. I have contacted the hotel myself 6 different with no return. refund policy says if cancelled on the first day they would charge for one day only. I is not fair that we pay for services not used. **************** was contacted same day and were not successful collecting information.

    Business Response

    Date: 02/19/2025



    BBB Case #: 22962329
    Hotel Site #:
    Customer Care Case #: 

    Dear Contact:

    Thank you for notifying our office of the concern filed by ******** ************ . Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

    -  Confirmation number
    -  Exact address/name of the hotel:
    -  Under what name was the reservation booked:
    -  Date of arrival (exact date of stay):
    -  Room number:

    If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ********************************************** & Resorts, Inc.
    Office: ************

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I setup a reservation to stay at ******* by Wyndham **************************** located at *********************************************************************** and made a mistake on the date which I didn't need the room until 9/1/2023 and called the hotel, but was informed that I would be billed for the room whether I used the room or not because it wasn't ***************************************************** the room. I arrived at the Hotel at about 6PM and checked in and was given my room key(room 218) then gathered my luggage and came up to room 218. I tried all 3 of the key cards and none were working when another guest came out of the room I was told I was checked into. I took my luggage back down to the front desk and was informed that 218 was the correct room, and that the other guest was to be in a different room, but having spoken to the other guest I informed them that she had already left the hotel so they moved me to a different room. I then took my luggage back up the elevator, entered my room and attempted to turn on the A/C because the room was uncomfortably warm. I went back to the front desk again and was informed I needed to leave the room key in a slot to activate the power to the room so I went back up the elevator and turned on the *** I the began ordering groceries for my 6 day stay when I realized there was no refrigerator or microwave in the room like there has been in every other room I've ever stayed in for the last 10 years or more. I then went to the front desk AGAIN and asked if they have rooms with a refrigerator and was told they do not. I later realized this was not accurate. It is for all of these reasons I am requesting resolution to all my issues.

    Business Response

    Date: 09/01/2023

    ************,

    BBB Case #: 20552274
    Hotel Site #: 22603
    Customer Care Case #: ********

    Dear Contact:
    Thank you for notifying our office of the concern filed by ************************* at the Baymont by Wyndham property in ******, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before September 4, 2023. As a company, were committed to delivering a great experience with every stay with us.

    Thank you,



    *******
    Liaison, ********************************************** & ******** ****

Days Inn by Wyndham is NOT a BBB Accredited Business.

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