Complaints

This profile includes complaints for GAF's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GAF

  1 Campus Dr Parsippany, NJ 07054-4407

• 

  GAF

  1073 Main Street Millis, MA 02054-1404

• 

  GAF Corp

  6200 S Zerker Rd Shafter, CA 93263-9612

• 

  GAF

  21594 Anchor Bay Dr Noblesville, IN 46062

• 

  GAF

  1361 Alps Rd. Bldg 11-2 Wayne, NJ 07470

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 23497365
  
  
  
  I am rejecting this response because:

  GAF contends that physical damage is the caused of the exposed fiberglass glass mat.

  Yet GAF cannot prove physical damage, their position is to use this verbage. Ms. Walters explained that physical damage is from walking on the roof installing Christmas lights.

  I can assure GAF and the BBB that no one was walking on this 10/12 slope roof.

  Further every tab on every shingle shows some degree of exposed fiberglass mat.

  It would seem highly unlikely to step on every tab and damage the tab.

  From my point GAF saying physical damage is like GAF saying UFO exist.  GAF cannot prove anything about UFO.  In my opinion GAF is avoiding liability.

  I would request the BBB to ask Ms.Walters to provide the April 2,2025 letter from Anthony Galewood of Campo roofing, where Galewood states that my shingles show abnormal wear and abnormal color loss.

  Campo roofing is a Master Elite installer for GAF.  Galewood states he has seen millions of square feet of shingles, the condition of our roof is abnormal for a roof of 15 years . 

  Our roof carried a 30year warranty.

  Further as I discussed with GAF only the south roof shows the failure condition of exposed fiberglass mat.  The North and West side do not show the failure condition of exposed mat.

  Everyone knows that the South side is the sunny, hot ,UV side.  I live in North East Ohio and NE Ohio is not known for desert like sunshine.  

  The shingles are failing.

  The fiberglass mat is supposed to be at the interior of the shingles, not exposed on the outside of the shingles.

  The exposed fiberglass mat will continue to increase as water and heat will expose additional mat.

  GAF owe warranty on the material and labor to replace the 42 square of shingles on our roof.

  Lastly I would urge the BBB to Goggle,- GAF exposed fiberglass mat.  I did that today and found hundreds of posts from individuals with the same problem as we have, and guess what GAF said that the problem was physical damage.

  I'm hoping the BBB can move GAF in the direction of goodness and get GAF to warranty their product.

  Note I have my copy of the Galewood letter should Ms. Walters be unable to find hers.
  
  
  
  
  
  
  
  Regards,
  
  
  
  George Stoila

  and photographed much of the roof.******* wrote to ******** and stated that the wear and color loss on the shingles was ABNORMAL for the shingles.Still GAF replied that the shingles were physically damaged and warranty claim is denied.******** can be reached at ****************************.What I am asking for is that GAF honor the warranty and replace the 42 square of shingles on our home.I have kept records of all the photos and emails interacting with Which are numerous.The phone calls I didn't record but understand that GAF records the phone calls.Thank you ****** ******

  Business Response

  Date: 06/25/2025

  This is in response to BBB Complaint ID # 23497365.  Mr. Stoila filed a claim with our office on December 10, 2024 for a complaint of "granule loss, exposed fiber".  His claim requirements were fulfilled on February 10, 2025.  His claim was evaluated in our Quality Assurance Laboratory. It was determined that his shingles did not exhibit a manufacturing defect.  Rather, the granule loss and exposed fiber were due to the result of physical damage.  Ms. Tiffanie Walters, GAF Claims Examiner, advised Mr. Stoila he can submit new evidence if he wished to appeal his claim.  On April 29, 2025, we received additional samples for review. Once again, it was determined that the shingles on Mr. Stoila's roof exhibited physical damage, which is not covered under the terms of the GAF Shingle Limited Warranty.

  After receipt of his complaint, we pulled both sets of his samples for another evaluation.  The final evaluation determined that the shingles are not defective and exhibit physical damage.  Therefore, we are unable to offer Mr. Stoila relief under the terms of the Limited Warranty.

  We are sorry he is not satisfied with the outcome of his claim, however, we must repsectifully maintain our position.  We thank you for the opportunity to respond to this complaint.

  Business Response

  Date: 06/30/2025

  This is in response to the rejected response for BBB Complaint ID # 23497365. We have evaluated Mr. Stoila's claim three times.  Each evaluation results in the same denial.  We are sorry Mr. Stoila is not happy with the outcome of his claim, however, our position remains unchanged.

  We thank you for the opportunity to respond to this complaint.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 23299198
  
  I am rejecting this response because:

  The roofer did, in fact, come by on Thursday evening to evaluate the roof, specifically the ridge vent.  He confirmed that it was not installed properly.  He also recommended changing it out for maximum vents, although that isn't completely necessary, rather what the standard is in my area.  He told me that he would submit his report and recommendations to GAF and I would be hearing back from them.  It is now Tuesday and I haven't heard a word from GAF.  It looks like I will have to chase them again to keep this moving.
  
  
  
  Regards,
  
  ******* ***********

  ected.

  Business Response

  Date: 05/08/2025

  This is in response to BBB Complaint ID # ********. A technician from Couvreurs ******* will be visiting the claimant's home on May 8, 2025 at 6pm to investigate the issue.  We spoke with the claimant, who will contact our office to report the outcome of that meeting. When we spoke to her this morning, she was happy to hear from a technician.  We are sorry this claim is taking so long to resolve, but we will be moving forward with a solution for the claimant.

  We thank you for the opportunity to respond to this complaint.

  Business Response

  Date: 05/27/2025

  This is in response to BBB Complaint ID # ********. We have been in communication with the claimant.  The roofing contractor will be doing the repairs to her roof on 5/30/2025. We have advised her to contact us to let us know that the repairs have been completed to her satisfaction.

   

  We thank you for the opportunity to respond to this complaint.

  Customer Answer

  Date: 06/06/2025

  
  Complaint: 23299198
  
  I am rejecting this response because:

  The roofer finally came by and replaced the badly installed ridge vent, however, he didn't finish the job and doesn't return my messages.  
  It makes sense now why he was so reluctant to put anything in writing.  He never intended to do anything but the bare minimum.
  
  
  
  Regards,
  
  ******* ***********

  Business Response

  Date: 06/09/2025

  This is in response to BBB Complaint ID # ********. The claimant has been provided with 3 options to move forward.  They are:

  1.  Get the Maximum vents installed, and she will have a Silver Pledge warranty (10 year workmanship warranty).
  2.  Get Master Flow turbines installed, in which she will retain your Golden Pledge warranty.
  3.  Get the ridge vents redone correctly (this is the option GAF recommends).

  Against our recommendation, the claimant has chosen option #1. Once we confirm the repairs have been made, we will be in contact with the claimant about the warranty coverage. We reached out to her on Friday, June 6 and we are awaiting her response.

  We thank you for the opportunity to respond to this complaint.

   

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 23272279
  
  I am rejecting this response because: The claim was initiated eight months ago. The roof should have been fixed. 

  
  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/06/2025

  This is in response to BBB Complaint ID # ********. Currently, we are waiting on a repair estimate from ************************************* and Sheetmetal for the north facing plane on her roof.  Once received, we will be in a positino to move forward with repairs.

  We thank you for the opportunity to respond to this complaint.

  Business Response

  Date: 05/12/2025

  This is in response to BBB Complaint ID # ********. We are still waiting on a repair estimate from ************************************* and Sheetmetal for the north facing plane on her roof.  Once received, we will move forward with repairs. We have communicated this information to Ms. ********************** thank you for the opportunity to respond to this complaint.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very simple: Trying to register for the GAF Roofing warranty on the GAF website is impossible. Have tried to do it several times over the past year to no avail. I would simple like to register my roofing project with GAF.

  Business Response

  Date: 04/21/2025

  This is in response to BBB Complaint ID # ********. Did the roofer charge you a registration fee for a System Plus, Silver Pledge or a Golden Pledge?  If not you would have the Shingle and ***************** Warranty.  That warranty is automatic, in full effect as soon as the roof is completed and requires no registration at all.  If, in the unlikely event you should ever need to file a claim with us, we will ask you to provide us with proof of product purchase, installation and quantity.  All of that information should be on the contract from the roofer.  Keep that in a safe place for as long as the roof is on your home.  If you still wish to fill out an online registration form, feel free to click here: *****************************************************************************************************;

  If you have any questions or concerns please feel free to contact us at ************** during our regular business hours:  Monday through Friday 8:00 to 5:00 Eastern.  

  We thank you for the opportunity to respond to this complaint.