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Business Profile

Toys

Tru Kids Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

This profile includes complaints for Tru Kids Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tru Kids Brands has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from this company back in December that says it was delivered on January 3 but never arrived. When I contacted them, it took 20 days for the customer service to even get back to me. The only way to contact someone is through email, and I emailed twice, so I didn’t know if the company was going to get back to me or not, so I started a dispute with my bank. Then, a few days later, the company finally emailed me back and offered to credit me back for the package, so I accepted and canceled my dispute. The email told me the refund could take up to 10 business days to reflect on my account, so after those 10 days, I contacted them and let them know I still hadn’t received the refund. They responded, “Thank you for contacting ToysRUs.com. The refund has been issued, but it failed. Our records indicate that the charge was disputed on January 25, 2024. Please contact the issuing bank for further assistance.” I contacted my bank again to make sure the dispute was successfully canceled and was told it was. I was also told the merchant shouldn’t be experiencing problems refunding the money since the dispute was canceled, so I contacted them again with this information, only to be replied to with, “Thank you for contacting toysrus.com. We have researched the order in question and concluded that we are unable to credit your merchandise.” It’s been 4 months since I placed that order. Order#*************

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a tamagochi pix as it was faulty. I paid ***** and there just dragging the refund process on I've contacted them about ten to fifteen times to says it's returned and given them the tracking number but still no refund

    Tru Kids Brands is NOT a BBB Accredited Business.

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