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Business Profile

Truck Rentals

Budget Truck Rental

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

This profile includes complaints for Budget Truck Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Budget Truck Rental has 215 locations, listed below.

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    Customer Complaints Summary

    • 413 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a year we have rented a Budget 26ft box truck to use for our business. We rent on a weekly basis, sometimes 2 trucks a week. For the past several months, it's been difficult to get a truck at the location we've been renting from (10 mins from our house) and we've had to drive 1 1/2 hours to get a truck. The location in our city has plenty of 26ft trucks but they all need oil changes, some a few minor repairs. I've been trying to reach someone at corporate that might be able to help with this problem without success (all I get is transferred from person to person who can't help me). I was told on May 27, they would escalate my concern and someone would call me back in 48 hours. It is now May 30 and no call back. I also left a message on May 28th in the morning for the CEO and someone returned my call saying they work in the car rental department but would pass on my name and number and someone would call me back that morning. My husband stopped by the local office today to see if any trucks were ready and they are not. He was told that when they put in an order it takes 2-3 weeks to get an oil change (one person let it slip that sometimes they are told there is no money to get the trucks serviced - it seems it's cheaper to change the oil in one than to have it sitting on the lot not being rented) I'm really writing this complaint because I just want to get a straight answer on the issue and if I need to go Penske or Enterprise, I will but Budget has been a great company to do business with until recently.I literally spent 2 days trying to reach someone that could help (mainly because we got a truck from another location and upon arriving back in town the truck wouldn't start. We waited all evening for an answer on a replacement and was finally told they would have one towed to us the next day. Which never happened and we had to leave at 7pm to driver 90 mins to get one that did work.

      Business Response

      Date: 06/10/2025

      BBB #: ********
      Case: 72940205

      Dear ******* ******,

      In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

      Budget values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

      We have reached out to the Operations Manager to review the issues you have raised.  When we have received a reply from their office, we will advise you accordingly.

      We appreciate your patience during our investigation.

      Sincerely, 

       

      Avis Budget Group
      Customer Advocacy Response Coordinator

    • Initial Complaint

      Date:05/26/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a prepaid reservation for May *****, 2025 into ********************* from **************. The flight was delayed. I called Budget and they said the reservation was good for the next day pick up.I arrive the morning of May 13th 8:30am approx. It took 20 minutes for a shuttle to pick us up at the airport. 5 shuttles came and went for the competitor car rental. I get in line. I ask the woman if I could have a car with a Michigan license plate. I pick up my car from the spot she assigns me. My car does not have a license plate as requested, but the car right next to my rental does. She did not care to honor my request. I told the woman at the counter I would need an additional day because of the delay getting here. She said I would have to call the 1800 number. The next day I call the 1800 number and they say they can't help me that it must be taken care of at the counter. I was on the phone for ************************************************** when I complained. The second ***** filed my complaint. The second ***** elevated the complaint and I received a message from a ****** ****, to call back. When I call back the number he gave me, nobody is available to talk to me. And I was told nobody can call me back. My return flight is cancelled Friday so I have to fly out Saturday. I return the rental car Saturday 2:40pm. There is nobody there to receive the rental returns. Myself and several others leave our cars as the signs indicate with the keys in the car or in a drop box. I go to the shuttle where I am waiting again for 20 minutes for a return to the airport. Several competitor shuttles come and go as we wait. I get in and start receiving calls Monday and Tuesday that the car was not returned...four days after it was returned. I call and spend another 48 minutes on the phone with four different people to let them know that the car was returned and my complaint again of the poor service.

      Business Response

      Date: 06/09/2025

      BBB #: ********
      Case: 72620132
       
      Dear ******* ****** *****, 
       
      In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

      Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

      Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of ***** usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
       
      Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate you contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.  

      Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions. 

      we would like to take this opportunity to regain your confidence in us and have emailed a (1 free day) coupon for your use on a future Budget rental.

      Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
       
      Sincerely,

      ABG Client Relations Team 
      Avis Budget Group

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I almost had a serious accident on the expressway. The car needs maintence really bad. If you switch lanes the wheel gets stuck. The car sounds as if it needs a transmition.

      Business Response

      Date: 06/10/2025

      BBB# ********

      Case #  73275664

      Your file referenced above to the BBB has been forwarded to our office for review and reply.

      We would like to research the issue you raised further with our Operations Manager.  Can you provide us with your rental number and reservation number to begin this process.  We apologize for this inconvenience.  We look forward to receiving your reply and assist with resolution.

      Thank you for giving us the opportunity to intervene on your behalf.

      Sincerely, 

      ABG Response Coordinator 

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,This is to inform of near fatal accident that occurred while leaving ****** heading home to ******* on Saturday evening, 5/10/2025.I (Driver), my father (passenger left) and mother (passenger front) were in a 2025 midsize ***** SUV rented from Budget rental in ********While traveling along interstate at interstate speed limit towards ******* after 15 minutes of leaving family from graduation celebration in ****** area a notification chime was heard from vehicle and thought to myself what is that all about. I continue to drive for about another 10 minutes or less when without warning vehicle began to lose control. I began steering to control vehicle all while pressing aggressively on brakes to avoid multiple vehicles from impacting us in a severe way. I contacted Budget customer care on 5/12/2025 at ****** to share incident from 5/10/2025 in which agent took notes of statement and provided case number ******** and stated a supervisor would be in contact in 3 hours. To date a Budget supervisor has not reached out to me on this matter.

      Business Response

      Date: 06/09/2025

      Budget Case: 72510368
      Rental Agreement: U123709854

      Regarding the aforementioned BBB Complaint ID: ********, thank you for allowing us to address your concerns.

      We're sorry that you received a service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. 

      Upon reviewing the details of your complaint, we have processed a refund of $94.31 to your original method of payment. This refund should post to the account within 3 to 5 business days. An updated recept confirming this transaction has been emailed to you. 

      We apologize again for the trouble you experienced with this, we are now closing the BBB complaint. 

      Sincerely, 

      Response Coordinator
      Avis Budget Group******

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 4th, 2025 I rented a vehicle with Budget Rental. I had a loss in the family and spoke with multiple people. About receiving a discount. I got one person, to agree to reduce but when the supervisor got on the line they told me they were lying and upped the charge so high. I am needing some assistance and comp for this unfair charges due to supervisor named *********.

      Business Response

      Date: 06/10/2025

      BBB# ********

      Budget case # 73275991

      Your file referenced above to the BBB has been forwarded to our office for review and reply.

      We would like to research the issue you raised further with our Operations Manager.  Can you provide us with your rental number and reservation number to begin this process.  We apologize for this inconvenience.  We look forward to receiving your reply and assist with resolution.

      Thank you for giving us the opportunity to intervene on your behalf.

      Sincerely, 

      Budget Response Coordinator 

    Budget Truck Rental is NOT a BBB Accredited Business.

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