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Business Profile

Tire Repair

House of Flats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two used tires From House of Flats on Monday, June 9, 2025. The car I purchased it for was a 2020 Nissan rogue sport all-wheel-drive Monday afternoon Monday night I started to hear a really bad grinding coming from the car me and my mechanic figured no big deal. It’s just a brakes need to be done so we change the brakes And the noise kept going on Wednesday. I got an appointment to bring the car to the Nissan dealer Nissan comes out and asked me if put two tires on the car recently. I said yes on Monday they told me well the place where you got the tires should’ve known this. It’s an all-wheel-drive vehicle. You can’t only replace two tires. You have to replace all four and an all-wheel-drive vehicle because they only replace two tire tires. My transfer box is now messed up. It needs to be replaced. Nissan can get the transfer box replaced under warranty, but they need Either two other Firestone tires to match the front put on the back or four new tires put on the car so that all the tread matches otherwisethe warranty company won’t approve the work on the transfer case. i’ve asked three other mechanics also and they all said house of Flats should’ve known and should’ve told me then on an all-wheel-drive vehicle. You have to replace all tires at once you can’t only do two otherwise you’ll mess up the car. I feel this is House of Flats full that they should’ve warned me about this and they need to take responsibility for this. I’ve brought this their attentionand they don’t want to take any accountability for it. They could also give me $750 for Nissan to put four new tires on the car. Or they can give me $1700 to do the work on the transfer case plus the money for the new tires which will come out to $2450

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 10 2023 had my tire installed brand new . destroyed brand new tire my tire riping inside of the tire . no receipt just said they couldn't install it but ruined my tire that's it

    Business Response

    Date: 07/27/2023

    Dear Ms. ******************* response to your complaint letter, I respectfully request that *** ****** provide me with some more information concerning this matter.  The complaint reads that we fail to install a tire and that we damage his new tire.  If we are at fault, we would be more than happy to solve the problem for *****************  I would like to know if I can call him or if he prefers, he can call me at my cell phone ***********. Please also be advised that **************** never contacted us to solve the problem that I was not aware of.

    Should you need additional information please contact me at your convenience.

     

    Thank You

    ***********************

House of Flats is NOT a BBB Accredited Business.

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