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Business Profile

Appliance Sales

Elite Wholesale Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a refrigerator from Elite Appliances. After three weeks the refrigerator started making a loud noise and condensation was building on the back panel. They sent a repair man and they replaced the fan. About two weeks later the same noise and condensation started happening again. They claimed it was a different problem and needed to order a part. They texted me a receipt of the ordered part and said the repair would be done in three days. After the three days they said the part was delayed and on back order and would swap out the refrigerator. Once we agreed to swap they gave us numerous dates that were never met. As we continued to call our phone numbers were blocked. We had to use other people's phones to contact them and they would hang up on us. We never resolved our issue and have a defective refrigerator. We want the swap that was promised or our money back. All of the above information is documented through text messages.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a washer/dryer/electric oven,dishwasher and refrigirator. The items have been badly installed and the range doesnt work, dishwasher has not been installed properly . The washer is jutting out and I cant close the utility door. I want them to ************** away completely and refund me 1600$ plus 200$ installation.

Elite Wholesale Appliances is NOT a BBB Accredited Business.

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