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Business Profile

Carry Out Food

Wendy's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at Wendy's on May 29th around 1235pm. I received my order at 1242pm as stated on my receipt. 1250pm, my car was missing from the parking lot. A security guard claimed they had it towed with BDJ Towing And Recovery. BDJ charged me $266.50 and said the Wendy's Manager has to reimburse me since they asked for my car to get towed. I attempted to speak with the general manager, they were not willing to resolve the issue, and hung up on me.

    Business Response

    Date: 06/27/2024

    Recap of our VM, e-mail and live conversations:

    Hello *****-
    Thank you for taking the time to speak with me today and accepting our apology about your car having been inadvertently towed from our parking lot. We cannot apologize enough for the inconvenience you experienced.
    Ive refunded you to the $266.50 that the towing company charged you; thank you for confirming that amount has arrived in your account.
    Thank you, too for accepting $250 in gift cards as a token of our appreciation of you. These have been mailed to you at:
    **********************
    *******************************
    *********************

    All of us at Wendys wish you a wonderful summer!
    *****

Wendy's is NOT a BBB Accredited Business.

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