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Business Profile

Electronics and Technology

Golden Opportunity, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Portable Black and Decker AC unit (BPP08WTB) purchased Aug 2022 from **************** LLC, fulfilled by ******** Unit stopped working June 2023 and was returned for replacement under warranty with assistance from ******* at ************* QA and bdachelp.zendesk.com *** tracking (1Z83V86E0398071638) shows delivery to Golden Opportunity on June 29. They have the defective unit, but I have not received a replacement unit.Many calls to B&D **************** team *************) have been made with no satisfactory response.

    Business Response

    Date: 08/15/2023

    The Black and ****** Portable AC was sent out and received by customer on 8/9/23.

    The ***** tracking is 781959952159. 

    The customer has been emailed to confirm all is satisfactory.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Black and ****** air conditioner from Amazon in May 2022, and it broke in July 2022. I called Amazon about a return, but since it was over 1 month after purchase, I had to deal with their vendor directly. The vendor sent me return information, so I sent the product directly to them so they could send me a replacement. It has now been 9 months and they haven't sent me a replacement yet. I've tried calling the vendor, but they don't answer. I've emailed the vendor and they don't respond. Upon reading the reviews on Amazon, it seems i'm not the first customer that has had this happen. Also, based on the reviews, I really just want my money back so I can buy a AC unit from someone else. BLACK+****** ****** BTU Portable Air Conditioner with Remote Control, White **** by: ********** Services LLC Return window closed on Jun 9, 2022

    Business Response

    Date: 05/18/2023

    The letter of complaint has been received and we show no case file with this customer.

    Will resolve and have left 2 voice mails awaiting a call of response and will ship a new replacement.

    Thank you

Golden Opportunity, Inc is NOT a BBB Accredited Business.

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