We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Contractors

MasterShield Gutter Protection

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

This profile includes complaints for MasterShield Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MasterShield Gutter Protection has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • MasterShield Gutter Protection

      83 2nd Ave Paterson, NJ 07514

    • MasterShield Gutter Protection

      1520 Clay St Ste A7 North Kansas City, MO 64116-4057

    • MasterShield Gutter Protection

      7452 Dogwood Park Dr Richland Hills, TX 76118-6470

    • MasterShield Gutter Protection

      5214 Burleson Rd Austin, TX 78744-1200

    • MasterShield Gutter Protection

      1829 Belt Way Dr Saint Louis, MO 63114-5815

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought MasterShield Gutter Protection with a heater to prevent ice dams. According to their web site, there is a lifetime warrantee. The heater hasn't worked for years. Multiple emails and calls have not provided someone who will fix it.

      Business Response

      Date: 11/02/2022

      It appears that the heat cable installed with MasterShield no longer is working. *************** has made a complaint to the manufacturer of the gutter guard installed with the heat cable, not the heat cable manufacturer to address their warranty. The MasterShield warranty only covers our product and not ancillary products/materials it is installed with. Please note this is mentioned in our product warranty and on the warranty registration page on our website: https://mastershield.com/warranty-registration/. We cannot be held accountable for materials used in installations by independently owned installers nor for the performance of third party products used in installation process. We have reached out to **************** in light of his complaint, but this is an issue to be addressed with the appropriate manufacturer. Thank you..

    MasterShield Gutter Protection is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.