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Business Profile

Moving and Storage Companies

Affordable & Assertive Moving & Storage, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Affordable & Assertive Moving & Storage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affordable & Assertive Moving & Storage, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company for moving from ** to *******. When I received my furniture I Had missing center piece of my dining table Expensive one. I was missing a professional moving dolly a ladder and 2 moving *********** I received several damages including the dining table. I am talking at least $1000 in losses without the damages. They only agreed to pay me $325, without a choice, I accepted it. It took them 4-5 months to send me a check $325 and I went to deposit it next day the bank charges me $15 for INSUFFICIENT FUNDS. Thats ridiculous. Total $340 . I think they are taking advantage of me. I need your help Please. Thanks

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company lied about pricing. Estimate was **** when we agreed to hire them. On day of pickup, they told us that the price increase by a $1000 because of "square feet". This was on August 4th 2022. They then wanted the payment in cash only. I denied that and said I only want to pay with my debit card. They then told me that the household good would be delivered as soon as one to two weeks from pick-up. We didn't receive our goods until a month later. When our goods were delivered, the boxes were smashed, our 45 inch TV was totally destroyed, our 75 inch TV was "Lost/Stolen", our mirror was cracked, and our king size mattress has a hole in it. Also my girlfriends glass bowls were destroyed. I filed numerous complaints and I also spoke to *** at their customer service and he said I could file a claim. I sent that claim along with evidence two weeks ago and I havent heard back from them. I tried calling 5 times today and I got no response or answer. I also sent a follow up email but I have not received a response yet. I just want a reimbursement on all the destroyed and "lost" items.

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4th, my household goods were picked up at my previous home location of ******************************************************** by affordable and assertive moving company. On September 2nd, we received our household goods. Upon arrival, we discovered that our mirror is cracked, our 45" TV is cracked, our dumbbells and barbell are missing and our brand new 75" TV is missing and our king sized mattress has a hole in it. I have yet to receive any word on these fairly large missing items. These items were also documented on the inventory listing on the day they were picked up. The delivery personnel also documented that the 75'' inch TV that was moved and listed is also missing upon delivery, the 45 inch TV is cracked, the mirror is cracked, 20+ boxes were smashed, and our king sized mattress has a hole in it. I've provided images of everything down below. I also have video which I can send as well. Video will not attach on this website. I've also had terrible customer service in addition to the very poor service I was provided. I would like to be reimbursed for the damages and lost goods. Please let me know how we can get this resolved or if I need to take further action.

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a low ball estimate initially. On day of pick up the price doubled. There was a miscommunication on their end internally and our things where never picked up and shipped from their warehouse. Affordable & Assertive Moving & Storage picked up our things on 6/18 delivery was supposed to be on 7/6 we didn't receive our things until 8/3 and they kept reiterating that this is normal and they did nothing wrong. Over the phone they said 2 weeks would be more then enough time and in the end it took nearly 50 days for delivery. The only offering to this situation was $150 off our $3800 total. and after all was said and done they failed to delivery or purposely "lost"/stole one of out 55 inch flatscreen tvs. After numerous phone calls no response to anything. They have up fake reviews tricking customers into getting new business. Fake ****** reviews and fake Home Advisors/***** list reviews to hide the horrible customer service and the horrendous things people have written about which all have the same theme and you can piece together are all true.I just want the value of my lost item replace and a full refund for the nightmare of a service they provided. And the end goal is to have all their license revoked and have them put out of business.

    Affordable & Assertive Moving & Storage, LLC is NOT a BBB Accredited Business.

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