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Business Profile

Moving Companies

Prime Storage Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Prime Storage Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Storage Systems, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY STORAGE UNITS ARE **** AND ****, WE ALREADY HAD A VERY BAD EXPERIENCE FROM ANOTHER UNIT, AND I ASKED QUESTIONS REGARDING PROTECTING MY PERSONAL PROPERTY, I WAS TOLD VERY POSITIVE THINGS. I AM ALREADY HAVING PROBLEMS, NOW MY ACCOUNTS ARE ALL SCREWED UP AND MY PAYMENTS ARE MOT BEING APPLIED, I HAVE ASKED FOR THE DISTRICT MANAGER TO REACH OUT TO ME, STILL HAVE NOT GOTTEN THAT CALL, I NEED MY ACCOUNT CORRECTED AND ACCURATE, AS WELL AS BACK IN HOOD STANDARD

    • Initial Complaint

      Date:11/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a **** Jeep Grand Cherokee with my business servers and my business equipment inside my jeep towed to the ********* location in ********* ******** with a advertising free month and registered online with their website a vehicle and that was it for a storage building. I was given the number and the at the location the number was not found as all the the buildings had locks and was unable to use. I looked around the last back of the building and seen a open outside empty vehicle storage location and had the driver parked it there as this made sense as there was no open location with the number. I I called a few days later and was informed that they had towed my vehicle without giving me any chance to rectify any problem they might have. They have my email address and a physical address and a cell phone number that I could use to to contact me and wind up losing my vehicle and all of my business equipment in a towing yard and was unable to pay for that storage as by the time I was aware of what happened it was already at 3 to get 4 hundred dollars and couldn't find another place near by that would be reasonable affordable with the fact that I had to pay for ********************** to to it to the other facility and pay storage there as well.

      Business Response

      Date: 11/14/2023

      We have no customers by this name and based on the complaint- this wasn't our company. We are a moving company, in that **************'s household goods from one house to another.   We aren't sure what company this customer did business with, but it does not appear with ours. Please remove. 

    Prime Storage Systems, Inc. is NOT a BBB Accredited Business.

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