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Business Profile

Credit Repair Services

Better Life Credit Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I hired Better Life Credit Repair to fix my credit. I spoke with Nelson who told me the company can remove anything off of your credit report 100% guarantee or your money back. He stated I have to check in every 45 days and my credit will be updated. However from December to April I noticed there were no changes to my report. Therefore, I began to request proof that he was sending out dispute reports as he stated. He dismissed my concerns and requests by telling me to “be patient” because it take the credit bureaus 60-90 days to issue a resolution to these disputes. However, federal law requires the credit bureaus to issue a response in 30-45 days. After this response I called the actual credit bureaus myself to see if I had any open disputes on my account, to which I was told by the bureaus that there were none. I immediately contacted Nelson didn’t even refute the fact that he had indeed taken my money and had no intention of fixing my credit. He then promised to issue a refund my refund of $500 1-2 days. He did not do so and now refuses to answer my calls or texts. I have both visual and audio proof that they agreed to refund my payment.

Better Life Credit Repair is NOT a BBB Accredited Business.

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