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Business Profile

Electronic Equipment Repair

Premium Electronics and Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF TRANSACTION: 02/03/2024
    AMOUNT OWED: $339.99

    **** USER ID *************_

    This company purchased a product from our **** store, they asked to return the product. The reason they gave for the return was "ATT compatibility problem." Instead of returning the product we sold them, they returned the back half of a different product, which had the screen removed. They committed returns fraud and were able to trick **** into giving them a refund. When confronted, one employee played dumb and pretended he had no idea what we were talking about, and another employee simply laughed on the phone and hung up on us.

    The company owes is $339.99, that's the cost of the product they stole from us.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my e-bike in to the store to have brakes repaired. When I got it back it wouldn't start. The handle bar was crooked, things had been broken off and it was cracked down by the battery. Their was nothing wrong with the bike other than it needed brakes. I asked what happened and all the guy said was that he sent it out to another shop to be fixed. I asked what shop he sent it to and he wouldn't tell me. I haven't heard anything from him about any resolution.

Premium Electronics and Wireless is NOT a BBB Accredited Business.

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