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Business Profile

General Merchandise

Rymax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

This profile includes complaints for Rymax's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rymax has 2 locations, listed below.

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    • Rymax

      PO Box 2024 Pine Brook, NJ 07058-2024

    • Rymax

      19 Chapin Rd Bldg B Pine Brook, NJ 07058-9385

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered, on November 19, 2025, a Bulova ****** Two-Tone watch for ****** miles (~$400) from United Mileage Plus Merchandise Awards which has never been received. Rymax is the partner United used to process and complete the order per their website. When ordered, I was not told it was out of stock, nor was I told when it would ship (both items of failed communication are unacceptable).I enquired in early December about the status and I was told it would ship on December 13th and I would receive tracking information. I received neither the watch nor the tracking information. I inquired again on December 21st and was told on December 23rd that the Bulova Bracelet (not Watch) was back ordered. As mentioned, when I placed the order on November 19th, there was no indication the product was out of stock. And I never received any form of communication or update unless I inquired, and then the information I received was bad. This watch cost ****** miles, or about $400, so it is not an immaterial item. The ordering process, the follow-up customer service, and actual performance of delivering the product paid for has been extremely unacceptable and reflects very poorly on Rymax and ***************. I would like the immediate shipping of the product ordered or an immediate refund if that is not possible. I would also like this poor performance reflected on both company's BBB standing. Thank you.

      Business Response

      Date: 01/07/2025

      The matter has been resolved.  The Customer has been contacted.  The item was shipped on 12/23/24.  The item was delivered on 12/27/24.  The customer was provided with tracking for the delivery on 12/30/24.  The matter should be marked closed.

    Rymax is NOT a BBB Accredited Business.

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