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Business Profile

Home Electronics

Best Buy Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for 2k tv on sunday. was asked to choose a delivery/install time at checkout. I chose thursday 4/24. I was told i would get a text the day before letting me know a time window. I took off from work to be home for the delivery. 4/23 i get a text stating my appointment is scheduled for 4/24 3-7 PM, make sure everything is cleared up and the space is accessible for the tv delivery/install. at 7pm on 4/23 i get a text stating i need to schedule my appointment (please see attached [-photos of entire chat transcript). I clicked the link and it said my appointment was never scheduled. At this point I have a confirmatory email, and a confirmatory text telling me exactly someone will come to deliver the tv. Now i got that there was a delay in delivery from a customer service member. I was never notified tat it cant take place until 7pm the night before delivery. I took off from work, the fact this all happened last minute, without any prior warning impacted so many things. The customer service agent chat is closed by the time I received their number, and was told I need to reach out to get the nearest time available, which upon checking is 5/1. Now I have to take two days off for this. a partial refund, expedited installation time window, is requested.

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the ******* website for a pair of Beats Studio Pro headphones to be delivered to my home. The package was scheduled for delivery on Friday 11/22/24 and was delayed to Saturday 11/23/24. On Saturday I received notification that the package had been delivered however I did not get any notification from my doorbell camera. My husband went to retrieve the package and found that it was not there. He searched all the surrounding porches and did not find the package. I contacted ***** and ******* to let them know the status of the package. ***** concluded their investigation and determined that the package was missing and that a claim needed to be filed. I attempted to complete the claim online and found that I was unable to complete the process since I was not the supplier. ******* also concluded their investigation and determined that they would not issue a refund or replacement and that I should seek help from the local authorities. No one seems to be concerned about me getting my money back. I added the delivery picture from ***** which does not identify my door. Also a picture of the ******* order.

Best Buy Warehouse is NOT a BBB Accredited Business.

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