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Business Profile

Limo Service

World Prestige Limos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prestige Limo was paid to pick up two families at different addresses in Brooklyn, ** and take us to a restaurant on ************. in Manhattan at 5pm and then take ** to the theater on ************. for a 7pm show on June 22, 2022. The charge for this was $1,750 and has been paid by me through **************************** provided by the driver was unacceptable. He did not appear to be familiar with the area and got lost, making several U-turns throughout the trip both to Manhattan and back to Brooklyn. We arrived at the restaurant 15 minutes late, but that was fine with us. We told him to be outside between 6:30-6:40pm to take us to the theater. After calling him several times, he arrived at 7:15pm and got us to the theater which is 10 blocks away at 7:40pm. We totally missed the first 40 minutes of the play and had to stand an additional 15 minutes before being allowed to be seated, which I know is theater policy. My wife called and spoke to the manager of Prestige the following day to advise him of our horrendous experience. He told her that he would not speak to her and to send an email. She sent the email and when she hadn't received a reply, she called again to confirm that he received it. Yes, he received it, said he spoke to his driver and that everything she had written was a lie and that she just wanted to get money back and if she tried to, he threatened to *** her. She was quite upset with his behavior and the fact that he knew where we live.The payment of $1,750 was for 8 hours from 3pm-11pm. The driver dropped the last family off in Brooklyn at approximately 11:40pm. Prestige has charged my **************** account an additional $500 for overtime. I contacted ****************, and it is in dispute status.The driver was responsible for our late return as we again had to call him and wait outside the theater. This business has already been overpaid for the unacceptable service they provided and should not be allowed to charge more for their error

World Prestige Limos is NOT a BBB Accredited Business.

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