Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ******* from the Driveway guys regarding having the cracks filled and the driveway sealed. They were quick to answer my first call to set up the job however, I am disappointed and feel that the job was not done right. In the past three weeks I have reached out to them numerous times to please just come and look at the job. I paid $380 for the job which is substantially higher than I have ever paid before, but it was my understanding that they would fill the cracks and seal the driveway to my satisfaction.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Driveway Guys company completed the work on my driveway in August 2023. After the work was completed, I informed them that I had concerns of how the work around the basement windows was completed and that if there was heavy rain or lots of snow it would cause flooding in my basement (they removed the original bricks from around the basement windows which served as a barrier for flooding, but did not replace it with any type of barrier). I was informed that they would come to address my concerns and make the repair on multiple occasions, but no one has done so. *** ("boss") informed me that the way he did the job it won't flood, but it's not to my satisfaction and he mentioned he would make good and necessary correction/repair requested. It's been 4 months and I've made numerous contact via phone and text made, but no one has shown to repair the concern. My fear is that winter is here and a rain or snow storm will cause damage or flooding to my basement and I will be left to deal with it.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint and express my dissatisfaction with the recent driveway seal coating services provided by The Driveway Guys @ *******************************************************. I engaged their services on 7/10/2023 to have my driveway professionally seal coated, but unfortunately, the results have been extremely disappointing.The issues I would like to raise are as follows:Inferior Workmanship: Upon close inspection, it is evident that the seal coating applied to my driveway was done with inadequate care and precision. There are numerous areas where the coating is uneven, leading to patches of undercoated or even bare pavement. This not only diminishes the aesthetic appeal but also raises concerns about the longevity and effectiveness of the treatment.Lack of Proper Preparation: It appears that proper preparation was not carried out before applying the seal coating. There are visible signs of dirt, debris, and loose material trapped beneath the coating, resulting in an uneven and bumpy surface. This not only affects the appearance but also suggests a lack of attention to detail in the execution of the service.Premature Deterioration: Within a short span of time since the service was carried out, the seal coating has started to show signs of premature deterioration. Cracks, flaking, and peeling are already noticeable in several areas, which indicates subpar product quality or improper application methods.Communication Issues: Throughout the process, I encountered communication issues with the company. There was a lack of clear communication regarding the scope of work, the materials to be used, and the expected outcome of the service. Additionally, attempts to discuss these concerns post-service have been met with delayed responses and inadequate solutions.I have attached photographs that clearly illustrate the aforementioned issues for your reference.I believe that as a customer, I have the right to receive a full refund.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 I hired the driveway guys to fill cracks in my driveway and seal the driveway. They charged me $300. The job took approximately one hour. Six days after they did the job the cracks opened up and I filed a union county, consumer complaint with Photos copies of receipt, etc. The complaint was forwarded to Plainfield consumer affairs. They issued them a directive to come back and fix the cracks. They sent someone over when I wasnt home and they dumped tar over the cracks on top of the sealed driveway and did not reseal over the new tar poured into the cracks. This was done in December. A short while there after the cracks opened up once again, and I contacted Plainfield consumer affairs to once again get in touch with the driveway guys to take care of the issue. I received confirmation that they received my second complaint, but indicated somebody was on leave, and nobody could get back to me for a long time. It is now June 2023 and the ********************* of consumer affairs continues to ignore my emails and phone calls, and there has been no resolution to the problem. I am happy to provide you with copies of all of the emails in the documentation related to this issue but after spending $300 on my driveway, I would like it fixed and resolved. I have attached some of the documentation to this email, but it is voluminous. Should further documentation be requested. I can provide it via another email.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) we hired driveway guys to seal coat our driveway and fill in any cracks. 2) while seal coating they got the sealant on the walls of our house across the entire perimeter of the front of the house. We have a semi circle driveway 3) we paid thej at the completion of the job but we were unable to walk the space since it was just sealed. 4) after 5-6 hours when we were able to walk on the driveway we noticed that the cracks they filled were caving, some cracks we not filled completely, sealant on the walls of our home etc. we immediately send the photos to ******* explaining that the job was not done correctly. 5) he asked for pictures which we shared with him. We shared videos of where the sealant got on the walls of our home that is WHITE. The job was done on June 5 and he for days didnt respond. 6) then he finally said he will come by on June 17 or 18 to take a look at what driveway and get this fixed. My husband asked what time so we can be home and he didnt respond at all. 7) so I called him from my phone and he immediately picked up and we had a conversation on June 18. He assured me that he will send his workers over to get the issue fixed. I sent him a text asking him to confirm and he has not responded. I dont trust that he will come and fix the problem. We paid him $900 for a job that was not done correctly. But worse he ruined the look of our house by getting this dark seal on the perimeter of my ***********.