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Business Profile

Pharmacy

Geriscript, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***********************, and I am a severe diabetic patient residing at **************************** in *******, **. I am writing to bring to your immediate attention a critical issue regarding the inconsistent delivery of my prescribed medication, Bydureon, which is vital for controlling my blood sugar levels.For the past month, I have not received my medication consistently, which has adversely affected my overall health. The medication is administered by *************** Nursing Home and processed through Geriscript Pharmacy, located at:Geriscript Pharmacy ******************************************* Phone: ************ The nursing ******************* has informed me that there are ongoing communication and processing issues between **************************************** Pharmacy, preventing them from administering my medication on a regular weekly basis. Despite their efforts, the problem remains unresolved, posing a significant risk to my health.Additionally, my social workers, ***** and ********, at Phoenix Behavioral Health in *****, **, have documented this issue and attempted to resolve it by reaching out to both the pharmacy and the nursing home. However, despite their interventions, the situation persists.I kindly request your assistance in this matter to ensure that I receive the proper medical care and my medication without further delay. Your prompt action in addressing this issue would be greatly appreciated.Thank you for your attention and support.Sincerely,********************************************** Nursing Home *******, ** Phone: ************** *************** Phoenix Behavioral Health, Ewing, ** Phone: ************** (***** and ********)

    Business Response

    Date: 07/22/2024

    Dear ****************,
    Thank you for reaching out to us regarding the delivery of your medication, Bydureon. We sincerely apologize for the inconvenience and health impacts this issue has caused you.
    We want to assure you that we are processing all orders as they come in and are committed to following insurance formularies to ensure the correct medications are delivered. We understand the importance of timely medication for managing your health and are actively working to resolve any issues that might be contributing to the delays youre experiencing.
    To address the current situation, we recommend the following steps:
    Contact Us Directly: Please reach out to our pharmacy directly at [Pharmacy Phone Number] for immediate assistance. Our team is available to discuss any specific concerns or questions you may have and to expedite your order if necessary.
    Pharmacist Assistance: If you have any specific questions regarding your medication or the delivery process, our pharmacists are available to provide support and clarify any issues.
    Follow-Up: If there are ongoing issues despite these measures, we encourage you to inform us so that we can investigate further and work with *********************** Home and your social workers to ensure a resolution.
    We are committed to providing you with the best possible service and are taking steps to prevent similar issues in the future. Your health and satisfaction are our top priorities.
    Thank you for your patience and understanding.
    Sincerely,

    Customer Answer

    Date: 07/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

Geriscript, LLC is NOT a BBB Accredited Business.

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