Complaints

This profile includes complaints for Caresoft Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Caresoft Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Caresoft Inc.

  5 Independence Way Ste 300 Princeton, NJ 08540-6627

  
• 

  Caresoft Inc.

  100 Davidson Ave Ste 102 Somerset, NJ 08873-1312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has occurred over the last three months. This company has contacted me 12 times about the same job asking me my personal information to apply for the job which I provide. I have asked for a status and I even contacted the company directly with no reply. When I explain the situation to the recruiters that reach out to me I just get an automated response that doesn't even attempt to address my concern. It appears that their recruiters are just reaching out to gather data to steal your identity.

  Business Response

  Date: 05/09/2025

  Dear Better Business Bureau Representative,

  Thank you for bringing *** ******* ****** concerns to our attention. We take all feedback seriously and are committed to treating every candidate with professionalism and respect throughout our recruiting process.
  We would like to offer the following explanation regarding *** ****** recent experience with our company.

  Over the past three months, one of our clients has opened and closed a particular job requisition several times due to evolving project needs. Each time the position was reopened, it was reposted and reassigned internally to different recruiters, which unfortunately led to multiple outreach attempts to *** **** regarding the same opportunity.

  The position in question required specialized skills in Cisco ACI (operations-level expertise), Arista, and advanced routing and switching. While *** **** does meet part of the qualifications—specifically, he has relevant Cisco ACI experience—he does not possess the required Arista experience, which is a non-negotiable requirement from our client. As a result, we were unable to proceed with submitting his profile for this specific role.
  Upon receiving *** ****** BBB complaint, I personally contacted him via phone and text to clarify the situation and address his concerns. During our conversation, I explained that the job requisition was indeed legitimate and why he had been contacted multiple times. I also clarified the reason we could not move forward with his application.

  We regret any frustration or confusion caused by this situation and sincerely apologize for the inconvenience. We are reviewing our internal processes to ensure better coordination among our recruiters and more consistent candidate communication going forward.

  We respectfully request that you forward this response to *** ****, and we hope it provides clarity on this matter.
  

  Sincerely,
  Deepak K*****
  President,
  Caresoft Inc

  Customer Answer

  Date: 05/09/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  
  
  The company did reach out to me again as if they were prospecting me for another position. They say that I don't meet the qualifications, yet they keep reaching out to me. When I asked Deepak if it was the same job ID at first he didn't know until I gave him the job description. 

  I don't mind that they keep reaching out, although I would prefer that they reach for things that I am qualified for, what my complaint is about is their lack of communication. They ask for my personal information, I provided the information, and then when I ask for an update they don't respond. This makes it appear as if they are gathering the information for other reasons. Why would a company put a requisition out 3 months in a row unless they were just phishing for personal data. 

  
  
  
  Regards,
  
  
  
  ******* ****

  Business Response

  Date: 05/21/2025

  Dear Better Business Bureau,

  Thank you for sharing *** ******* ****** additional comments and forwarded email. We appreciate the opportunity to respond and provide our final clarification on this matter.
  

  We acknowledge that *** **** received multiple outreach attempts from different recruiters at our company for the same role – Network Operations Engineer (Job ID *********. We also recognize that he did not receive a response from a recruiter after submitting a request for clarification, as per my conversation with *** **** and his forwarded email from May 5, 2025.

  Clarification of Facts:
  1. Job Requisition Validity and Timing: The role *** **** was contacted about was genuine and active. Due to the client’s ongoing need and difficulty in locating candidates with both Cisco ACI and Arista experience, this requisition was opened, paused, and re-opened multiple times over a three-month period. Each time the role was reactivated, it was reassigned internally, which led to outreach from different recruiters. This was not an attempt to gather data, but a reflection of how requisitions are cycled through our resourcing system to meet time-sensitive client demands.
  2. *** ****** Qualifications: While *** **** has Cisco ACI experience, the client required strong hands-on experience with Arista networking equipment. After reviewing his resume, it was determined that he did not meet the full qualification profile, and he was not submitted to the client. This is a routine decision recruiters make based on client-mandated criteria.
  3. Candidate Communication Breakdown: *** **** did not receive timely follow-up from our recruiter. We sincerely apologize for this oversight. It was not intentional and does not reflect our company’s service standards. We take full responsibility for this lapse and have addressed it internally to ensure our recruiters respond to all candidate inquiries—especially when qualifications or decisions are involved.
  4. Correction Regarding Personal Information: I spoke with *** **** and exchanged emails with him about this issue. We appreciate *** ****** clarification that the request for a Social Security Number came from another firm. We want to reiterate that our company never requested sensitive information such as an SSN from *** **** at any time.
  5. Commitment to Professionalism: While *** **** characterizes our practices as unprofessional, we respectfully disagree. Our recruiting team reached out for a legitimate opportunity, attempted contact multiple times to staff a real position, and did not misuse or mishandle any information. However, we do acknowledge that candidate communication could have been better, and we are taking the following actions:
  a. Implementing internal controls to avoid duplicate outreach for the same job.
  b. Reinforcing recruiter training to ensure timely candidate follow-up.
  c. Updating our CRM tools to better track outreach and responses.
  

  We respect *** ****** right to share his experience and thank him for highlighting areas we can improve. However, we categorically reject any implication of data misuse or phishing. Our intent was to fill a client position, not to mislead or mistreat *** **** in any way.
  

  We ask the Better Business Bureau to accept this letter as our final response and forward it to *** **** for his consideration.
  

  Sincerely,
  Deepak Khare
  President
  Caresoft Inc.

  Customer Answer

  Date: 05/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but I do not believe the job opportunity was legitimate as they have stated for if it were, it was completely unprofessional to ask for my information and then not respond for requests of a status. I am accepting their response because they took the time to listen to my complaint and claim they are going to do things better in the future. 
  
  
  
  Regards,
  
  
  
  ******* ****