Reviews

Review Details

• Review fromLinda M

  Date: 12/29/2023

  1 star
  A1 employs the oldest drivers I have ever seen. They struggle with luggage and get confused as to where they have parked. One driver the week of Christmas had a soccer game live streaming on his phone the entire trip from Princeton to ***. The most obnoxious policy, and its company wide, is they wont park in premium lots. Customers get to hike to the farthest points in the various terminal lots instead of in the lots every other company uses. I cannot stress this enough: you will hike forever getting to your so-called luxury service because they wont pay for the limo lots at ******. Lastly, the latest elderly person who picked us up couldnt remember how to get to the car. When we got there, he stacked luggage over the barrier in the trunk area directly behind my sons head. Even the slightest short stop would have sent a giant suitcase into his head and neck. An accident would have killed my kid. My husband jumped out as the driver started to pull away and just flipped the suitcase sideways, making it possible to put the teetering suitcase safely next to the rest of the luggage. All of this for the ridiculous price of $250 EACH WAY.

• Review fromsharon z

  Date: 08/08/2022

  1 star
  My daughter and I went on a whirlwind trip to five different countries, and we had made arrangements for A-1 Limousine to pick us up from ****** airport. When we left the terminal, we had four large suitcases and one small carry on. We loaded the five suitcases and went into the limousine. Upon starting the car the driver said he thinks his trunk was not closed correctly, and he had to redo the suitcases. He went out and rearranged the suitcases and he started to drive us home. Upon arriving home, we realized one of the suitcases were missing. I thought I was going to get sick. We went to five countries, on five different airplanes and all our suitcases had always been with us. Upon arriving home from between the airport and *********** goes missing? He was supposed to drive my daughter home, but my husband told the driver to go back to the airport to look for the suitcase and he would drive her home. I received a text from the driver that he could not find my suitcase. The limousine company kept trying to prove to me that this was our fault and we never retrieved one of the suitcases.It turned out the fire ******** from Falls township found my suitcase in the middle of *************************************. The only reason I was able to get the suitcase back, was because the fire marshal of Falls Township notified the police that they found my suitcase. The trunk never opened prior to him opening it at my house, so the suitcase had to have been on the roof of his car the entire trip home. How else would it be in the middle of the road? I was only able to get my suitcase back because I left a finished antibiotic bottle in my suitcase. The suitcase could have fallen on a car behind us and hurt or killed another driver. On top of the anxiety I had in regard to the missing suitcase, they had the audacity to actually charge my credit card for the trip. They ruined a $1,623.00 suitcase (it was all scratched from the fall-and it was a brand new suitcase)