Complaints

This profile includes complaints for Princeton Nassau Pediatrics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Princeton Nassau Pediatrics

  301 N Harrison St Princeton, NJ 08540-3512

• 

  Princeton Nassau Pediatrics

  196 Princeton Hightstown Rd West Windsor, NJ 08550-1672

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  Princeton Nassau Pediatrics

  312 Applegarth Rd Monroe, NJ 08831-5347

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  Princeton Nassau Pediatrics

  25 Route 31 S Ste G Pennington, NJ 08534-2511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Newborn visit billed for the parent and of course not paid. Instead of dealing with the insurance company who should pay for the visit, they decided it would be easier to get their money from the patient & threaten collections if not paid. Routine well visit w vaccinations are paid IN FULL by the insurance-period end of discussion. Bills received state if there are any questions to call the business office which is a complete joke since they dont answer the phone or return messages; I must have left over a dozen of them. All they do is send more bills with ZERO explanation. My job as a parent is to make sure my child has insurance and that the office I go to accepts the insurance I have. The job of the billing office is to properly bill claims-and not **************** visits under 41 yr old parents. If the issue is with the insurance, the billing **** should reach out to them to get paid. I owe nothing except lab draw fees which my insurance company said they do not cover which are paid in full. Instead of bothering themselves to do their job, and deal with insurance companies, they harass patients who probably fold more easily when threatened with collections. Every ***** owed for routine well visits and vaccines should come from the insurance. They need to do their jobs, bill visits properly and stop bullying patients and not even answering their questions as to why they are receiving bills.

  Business Response

  Date: 05/16/2024

  At the time of service, the insurance in question (Aetna) was not in effect.  We received notification from Aetna back in October 2023 that the coverage was not in place.  As a result, we attempted to reach out multiple times to let them know, without resolution.  As a result, we had no choice but to make their balance patient responsibility.  After repeated efforts to obtain the balance over a period of more than 6 months, we had no recourse other than to send their account to our collections agency.  This had nothing to do with inappropriate billing or coding; it was solely the result of the Aetna coverage not being in effect at the time of service.  We waited much longer than our customary four months before sending them to collections.  The balance is from April of 2023, and it was sent to collections in April of 2024.  There is no resolution other than paying the balance, either via our office or to the collections agency at this point.  We are sorry for any misunderstanding and regret that this has gotten to this point, but there is unfortunately no other solution possible.

  Customer Answer

  Date: 05/21/2024

  
  Complaint: 21701869
  
  I am rejecting this response because: When I spoke to Aetna, they said the initial newborn claim was billed under my husband, the card holder. They admittedly said the baby's effective date of insurance was 6/1/23, and that was an error they will correct since her birthday is 4/19/23. I spent countless hours on the phone with the insurance to rectify the issue of the effective date and they assured me that would be changed to the baby's birthday and not the arbitrary june first date. When I sent messages through the patient portal letting them know the mistake on the insurance end I was told the office does not resubmit claims and I have to take it up with the insurance company.
  
  I work in a pharmacy and deal with insurance companies every moment I am at work. resubmitting a claim requires a few keystrokes and it is a necessary part of billing. My baby has insurance, the office accepts my insurance. The office doesn't want to resubmit the claim to my insurance company to get paid so the burden of payment falls on me? when i receive a bill I call and leave message after message, all unanswered. all they do is send the same bill over and over, then to collections. what kind of practice is this?
  
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 05/21/2024

  We have no further response, thank you.

  Customer Answer

  Date: 05/23/2024

  
  Complaint: 21701869
  
  I am rejecting this response because:
  According to the representative I spoke with at Aetna they have paid the claim on 4/22/23 and see minimal amounts on my daughters records-not the hundreds they claim I owe. If the pediatrics office is willing, I will attempt a 3 way call with them and the insurance company to resolve this matter. I will ask them for these proofs in writing and upload them asap.
  
  
  Regards,
  
  *******************

  Business Response

  Date: 05/23/2024

  Sure, a three way call is reasonable.  Please ask for ******** when you call.

  Customer Answer

  Date: 05/24/2024

  
  Complaint: 21701869
  
  I am rejecting this response because:
  
  I would love a three way call thank you. I was on the phone with aetna (representative ************) and she is showing a paid claim of just over $230 for april 22, with a patient responsibility of just over $16. She wanted to speak with the billing office even before I requested the three way call and she will initiate the call today 5/24/24 around this time (2:12pm). 
  
  Regards,
  
  *******************

  Business Response

  Date: 06/03/2024

  Not sure why this was rejected if a three way call was agreed to and being set up.  Hopefully this completes this process.