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Business Profile

Perfume

Fountain European Day Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Reviews

This profile includes reviews for Fountain European Day Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fountain European Day Spa has 2 locations, listed below.

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    • Fountain European Day Spa

      1100 Route 17 North Ramsey, NJ 07446

    • Fountain European Day Spa

      Route 4 at Riverside Hackensack, NJ 07601

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Catherine I

      Date: 11/17/2024

      I had a gift certificate I lost but found and when I contacted the fountain was told it would only be worth 50% the value. While I understand in concept, it was purchased as a dollar amount not a service so it is really double dipping that they both increase the cost of their service and then only allow you to use 50% of the dollar value. Be that as it may, I went ahead and booked my service since I've used the fountain for close to 30 years. In booking my service I confirmed the price both by website and with the person by phone only to be called the evening before to be told the prices went up and that I would be subject to the price change. I spoke to a manager, ******** and advised her that I did not think it was fair that they call less then 24 hours ahead and will not honor the price I was quoted, but she said that I would be subject to the price change since there is a disclaimer on the website that says it's subject to price change. It is unfortunate that this business cares more about squeezing you for what they can through their fine print rather then honoring a covenant made with the customer with less than 24 hours notice. They should be ashamed of themselves and I will no longer be a customer. I hope they're happy with the little bit of extra money they're getting from me this time since I have no choice but to use my gift certificates up. Plenty of other places to go that are more accommodating!

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