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Wurth USA Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 14, 2025, I placed Order #**** for the following item: ZEBRA 3K Slotted and Phillips Head Screwdriver Set - 5 Pieces (3 Slotted and 2 Phillips Head)

    One month later, I have still not received my order and it does not appear to have changed status or shipped.

    I emailed [email protected] on Feb. 15, 2024 with the following request: "Can you please promptly provide an update on when I can expect delivery of this order? If you cannot fulfill this order, please initiate an immediate refund due to non-delivery of order." I have received no response from Wurth.

    I would like Wurth to deliver this order, along with a message from Wurth about whether they can actually and promptly fulfill this order. If they cannot, then I would like an immediate refund.

    Business Response

    Date: 03/14/2025

    We sincerely apologize for the shipping error that resulted in your order being sent to the incorrect address. We understand how frustrating this must have been and appreciate your patience as we work to resolve the issue.
    A replacement order has been shipped to the correct address, and we’ve provided the tracking information below for your reference:
    Tracking Number: ******************
    Estimated Delivery Date: March 14, 2025
    Please let us know if there’s anything else we can do to assist you. We appreciate your business and strive to provide the best customer experience possible.

    Customer Answer

    Date: 03/17/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Regards,



    ****** *****

Wurth USA Inc. is NOT a BBB Accredited Business.

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