We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

All Around Delivery Service and Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for All Around Delivery Service and Sons's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All Around Delivery Service and Sons has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against All Around Delivery Service and Sons* regarding the mishandling of my household move and the subsequent failure to resolve issues related to damaged and missing items. (*Note: The company has several aliases: All Around Moves on ******, ************************** is their sometimes-defunct website, All Around Delivery on Yelp, and All Around Delivery Service and Sons on **************************). | SUMMARY OF THE PROBLEM: We hired All Around Delivery to handle our move from ********** to *************, from June 10 to June 13, 2024, for which we paid $4,841. The service provided was extremely disappointing, resulting in significant damage to multiple items and the loss of others. The company has failed to adequately address these issues, leaving us out over $1,200 due to their negligence. | KEY ISSUE #1: Damaged and missing items: missing electric scooter ($599.99); broken computer monitor ($479.99); broken desk leg ($170); broken glass on an 18"x18" photo frame; and marks and scratches on several pieces of furniture. | KEY ISSUE #2: Lack of communication and resolution: On June 30, I first reported these issues to All Around Delivery. On August 30, All Around Delivery said their insurance provider reviewed the claim and denied coverage, citing a $1,000 deductible. All Around Delivery agreed to settle and pay us $810, which we accepted. As of December 10, no payment has been made, despite repeated follow-ups via email, phone calls, and the companys website. | IMPACT ON US: We entrusted All Around Delivery with our possessions, expecting professional care and accountability. Instead, **** faced financial loss, frustration, and wasted time trying to resolve this matter. The company has failed to uphold its responsibility, and the lack of follow-through is unacceptable. | DESIRED RESOLUTION: We are requesting immediate payment of the agreed-upon $810 to cover a portion of the damages and missing items.

    All Around Delivery Service and Sons is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.