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Business Profile

Hospitality

Next Level Hospitality Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospitality.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked from march 20th until april 28th for this company and have not been paid. I wasnt able to clock in with the company website until april 21st. *** contacted several people within the company in regards to this matter and keep being told next week next week next week. My bosses name and number is ****** ************.

  • Initial Complaint

    Date:02/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hired through Next Level Hospitality Services on December 29, 2021. My yearly review was done before December 29 2022 and was submitted for my raise. Since then I have not received any change to my current pay rate. Efforts have been repeatedly made to address the concern with the necessary parties and so far have not received any answer back except they would look into it. I'd like my raise, and for the amount to be backdated when I should have originally received it.

  • Initial Complaint

    Date:01/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes the nature of this whole complaint is that they owe me money and that kind of stuff they are going on based on their contract that supposedly that it States in there that 4 weeks I had to file for a 4 weeks notice to quit from their facility over at oil city health care and rehabilitation And I only put in 2 weeks and they never told me about the 4 week limit they still owe me vacation and they still owe me sick time I still have an act of status in their area as well as other things in this company This is getting ridiculous I'm getting tired of waiting I have been not working with them since November 4th I will never work for them again and they have given me so much h*** since then

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work through next level. When do we get PTO time. How long have to be employed through Next level to get it ? Thanks !!

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked for guardian elder care for 8 years. They subed our laundry and housekeeping department to next level. I have a total of 2weeks vacation and 60 hrs. Of PTO time. When next level took over I handled iin my 2 week notice and was assured they would pay me for the time I have. I am now fighting with them to receive the money that is owed to me. There are also people who quit because they were never paid.

Next Level Hospitality Services is NOT a BBB Accredited Business.

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