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Business Profile

Cabinet Manufacturers

Cubitac

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the kitchen cabinets through an agent with this company, and the cabins came in with many different damages. I have already taking two days off to accommodate the delivery and a potential visit from the adjuster that was scheduled by the company. The adjuster never showed as the adjuster claimed that he was directed to New York City instead of coming to an address in New Jersey, where the cabinets we delivered to. When I called the customer service, I was transferred to the account manager or the individual that was handling my order. I received nothing but every negative attitude from that individual refusing to accommodate any of our requests. Out of 11 cabinets 10 had either cosmetic or structural damage. I was instructed by the company and have an email to prove to install damage cabinet and the adjuster will dodo necessary fixes post installation. now the company is not working with us to accommodate our availability and refusing to provide corrections. They offering availability work during the business hours, Which is not realistic, as I have already taking time off from work and not able to do so for the third time. I have requested a refund for damaged cabinets and offered to correct adjustments myself. However, there is still parts that need to be replaced due to damages that were done during assembly and possibly delivery. The company has not been cooperative at all and dictating their terms. As mentioned before I have already taking two daysoff to accompany their prior requests for availability. They are refusing to do the same and correct the damaged goods that were sold by their company.

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have purchased cabinets from this company through an installer in **. These cabinets are complete GARBAGE! Chipped paint, dents, scratches. I live with just my husband and we are barely home. The cabinets are about a year old. No one has bothered to try and resolve this.

    Business Response

    Date: 10/19/2022

    Hi

     

    I'm sorry to hear about your experience and would like to make things right, please email me directly at ****************************** with your contact information so I can reach out to you in resolving any issues you had.

     

    Best Regards.

Cubitac is NOT a BBB Accredited Business.

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