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Business Profile

Moving Companies

Move In & Out Relocation LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The moving company, "Moving in & out Relocation, LLC", ****** # *******, physical address *************************************************************, has been "chosen" by the broker, namely North America Moving Experts, LLC, DOT # *******, to move me from ******, ** to ****************, **. When they arrived at my home address, they immediately requested extra $600 for stairs (despite it was clearly stated in initial quote). In the middle of the loading they stopped and said the "volume" is too big and I have to pay $1,000 more. They packed everything (I paid for "white gloves service", including disassembly of IKEA queen size bed ($1,100). Upon delivery the following happened:1. My tool box with instruments (approx. $800 value) has been lost (stolen);2. All fixtures for the bed were lost so there is no way to re-assemble it;3. At least 4 pieces of furniture broken beyond repairs;4. 3 glass frames of pictures broken;5. At least half of the boxes (approx. 20) were damaged with damage to the content.The list can be longer... In addition, the delivery people (2 of them) looked clearly under age...

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to file a complaint against North ******** Moving (DOT No.070851) as broker and Moving In and Out (DOT3718018) as trucking company for my move from *** to *********, **. North American estimated the move at $2109 upon booking and promised delivery in 5-7 days but said it's often before 3-5 days. On 9/11, 3 days before my move North American called and encouraged me to increase the itemization and I agreed to $2788. I did not know nor was it explained to me that another company would actually be moving my belongings. HAD I KNOWN THAT THEY WERE OUTSOURCING THE MOVE TO A COMPANY WITH A HORRIBLE REPUTATION I NEVER WOULD HAVE BOOKED THIS MOVE. Ultimately, Move In and Out picked up my belongings and CHARGED ME $4927 AND TOLD ME MY BELONGINGS WOULD BE DELIVERED IN 3-4 BUSINESS DAYS. I was told by the driver that the delivery date on the documents was the date I would receive my belongings. Im not told that is the first possible delivery date. This was done to mislead me. I was upset, overwhelmed and under pressure to move out. Unfortunately have a lawyer handy to review the documents. I did not want to book the move but I had to get out of my apartment. MY MOVE STILL HAS NOT BEEN DELIVERED and the company continuously lies about when it will be delivered and stopped taking my calls. I NEVER WOULD HAVE BOOKED THIS MOVE IF I KNEW IT WOULD COST $4927 AND TAKES WEEKS AND WEEKS TO BE DELIVERED. Both North American and Move In and Out have lied to me repeatedly. North American and Moving In and Out have committed MOVING FRAUD with their egregious lies and are now holding my belongings hostage. I would like to be reimbursed for the cost of the move and the expenses I incurred as a result of not having my belongings for the past three weeks.

Move In & Out Relocation LLC is NOT a BBB Accredited Business.

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