We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Music Distribution Companies

Adam Hall North America Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wall mounting bracket designed for holding a solid body electric guitar for my accoustic guitar to ensure it would hold a midrange accoustic guitar since it was the last gift from my late mom. The bracket failed and wound up causing $500+ in damages (that estimate was provided by a guitar center repair tech) I have still not received a refund for the defective bracket and I have left several messages for the corporate office as I feel at the very least I deserve a replacement guitar for the added value and I have gotten nothing
    I did receive a call from the store manager where a far more serious infraction occurred and he offered me a very nice electric guitar for half price. While I would love that guitar I simply cannot afford it on my fixed income as a former employer from 20 years ago I am appalled at the lack of response and the continual poor understaffed service I think I was told that the corporate office was going to make it right, but it's been six months. Typical negligence resolutions are twice the actual value of the damage and I believe the damaged guitar was bought in 2008 for around $300, so I think I should get at the least $600 which combined with the humiliation I had at the store is fair. I would like to have the BBB step in and assist in any way you can please

    Business Response

    Date: 06/16/2025

    Hi *****,

    Thanks for contacting us, 
    Is this in regards to order ********** for the Gravity
    Stands Display Guitar Wall Holder For Acoustic Guitars? 
    If so, You would need to contact the manufacturer at their
    webpage at *****://***.*************.***/*/ and submit a contact us form request as your order is past our 45 day return
    policy and they would be able to assist you through their warranty
    service. 

    If you have any further questions, please do not hesitate to
    ask.
    Thank you

    Customer Answer

    Date: 06/17/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]



    Complaint: ********



    I am rejecting this response because: I have contacted them and they said they have a 90 day warranty



    Regards,



    ***** *****


























































Adam Hall North America Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.