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Business Profile

Plumber

Wolfschmidt Plumbing Heating and Air Conditioning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/24/2024 Wolfschmidt was contacted to connect a sink that was purchased and replace a cartridge for the upstairs bathroom. Both could be done within 30 minutes. In order to bill extra hours the technician said he had to go back to the office and disappeared for an hour. When he returned he drug his feet not only on hooking up the sink downstairs which should have taken no more than 5 minutes, but also took so long to get the cartridge up the street we wondered if he was returning, then he took extra long upstairs to do a quick job so he could stretch out what should have been a 30 minute job into a 2 hour job. He also changed an extreme amount of money for the cartridge. This was a complete shock when we saw the bill of 550. I almost threw up. This is unfair and this is taking advantage of hard working people in a small town.

    Business Response

    Date: 12/03/2024

     

    I just spoke with you regarding the above referenced ID number.  This situation has been resolved as my boss refunded customer, ***** ***, all of his money.  I guess ***** failed to tell you that he shoved our technician and he fell to the ground.  Great guy!

     

    Thank you,

    ******

     

     

     

     

     

    Take Advantage of our $0 DOWN, 0% INTEREST FOR THE FIRST 12 MONTHS Promotion. Call the office to learn more about our GREAT FINANCING OPTIONS and STANDARD INSTALLMENT.  CLICK HERE TO APPLY NOW

     

    (Financing Offers apply to CONTRACT WORK OVER $5,000 ONLY)

     

    Wolfschmidt Plumbing, Heating and Cooling

    ***************

    ********, N.J. 08077

    Office- ************

    Emergency- ************

    Fax-************

     

    HVAC LIc - # *****

    Plumbing Lic-  #*****

    Construction Lic- # *****

Wolfschmidt Plumbing Heating and Air Conditioning is NOT a BBB Accredited Business.

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