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Business Profile

Roofing Contractors

Dynasty Exteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was frauded by an susposed owner of dynasty exteriors. Under the name *** homes& rentals. I gave over ******& was only provided 3 to 4k of work& now doesn't want to finish or refund. & most time is a ghost.********************* is whom I've been dealing with.please help.me& lids are suffering

    Business Response

    Date: 01/12/2024

    We do not have this customer within our CRM system. We strongly believe you have the wrong information. This is slander and defamation. We strongly would appreciate for you to remove this review immediately as it is hindering our business and is false. Thank you in advance. 

    Customer Answer

    Date: 01/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    From: *************************** <***********************>
    Sent: Monday, January 22, **** 3:10 PM
    To: ************************************************
    Subject: Response ro complaint I'd 21130903

     

    ****,hey sorry I didn't respond, but I wanted to make sure the contractor followed through  with the work per the contract ,and they came on-site right after I filled the complaint.They have been working ever since .hopefully they will be **************.i consider this complaint resolved as if now thanks 



    Regards,

    ***************************

Dynasty Exteriors is NOT a BBB Accredited Business.

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