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Business Profile

Credit Card Processing Services

POS Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using POS Solutions product (register equipment/software) in my store ************ (LLC - owner) for approximately one month to complete transactions. I have come across several technical and accounting issues in that time and have reported them to both POS Solutions and Shift4 that processes the payments for POS Solutions (they are contracted together). I first reported tech issues at the end of *** regarding receipts printing out inaccurately and the system not attributing processing fees correctly on a split transaction. After back and forth communication for well over a week, I was told that these are known issues with the software and that all they could do is report it, but not fix it. I started to notice accounting issues regarding daily payouts, as well as additional charges I was receiving on my account. I initially called Shift4 on 6/6/22, and was told that I would hear back within 1-2 business days. I had not heard back by 6/10/22, so I called back. I was passed around between 4 different reps of both Shift4 and POS Solutions for 1 hour and 25 minutes. The extra charge was explained as a fee for not hitting the monthly minimum in surcharges for *** and was negotiated, but the payout discrepancies had to be escalated and once again I was told that I would hear back in 1-2 business days.I did not hear back by 6/17, so I reached out via POS Solutions website. I had been going back and forth with them through 6/20, sending information that they requested so they could look into it. As of today (6/23), I had not heard back, yet I received an invoice for another unknown charge. I called it in, after more back and forth, they informed me that it was a fee for not meeting the monthly surcharge minimum in ***, which I was already charged for on 6/2, so they are charging me twice. When I asked whom I could speak to to cancel my contract due to their inability to resolve these issues, I was stonewalled. Docs available via email.

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