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Business Profile

Air Conditioning Contractors

Royal Sovereign

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After using this portable air conditioner for 2 summers the air condition function is no longer functioning. The condenser has a 3yr warranty, but the web address and phone number published do not work.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 20" high velocity fan for $60 that abruptly stopped working after 8 months. The motor conked out and the blades will not turn and makes horrific noise. I contacted the company as still under warranty and was told I have to send it back at my expense which costs more than the fan and make a video of it not working, which makes no sense to me. I don't have cell phone or means to make a video of broken defective fan and the company is not standing behind their 1 year warranty or making easier for consumers. Instead they sell defective merchandise at exhorbant prices knowing it will fail.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Honeywell mini split air conditioner/heat unit from Tractor Supply in April of 2023. The unit is model number HWAC-1217S inside unit and HWAC-1217O outside unit. I started having problems in January 2024 with it not heating. I tried to reach out to royal sovereign on the number listed but it is out of order. I paid someone to fix the unit at that time. It went out again on 6/23/24. The book lists a 2 year warranty. I once again had an hvac company come out. This time the *** board is bad and the hvac company cant find any parts for this unit or anyway to get warranty service. I have called Honeywell (the unit is labeled Honeywell), Royal Sovereign (this is the company who produced and warranties the unit), tractor supply and everyone else that I could think of. I cant get anyone to honor the warranty, provide service, or any solution to this problem. I would like the unit fixed under the warranty as that is what I paid for.

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a RCD-3000, 4 Way Counterfeit Detector, with Magnifying Lens × 1 on Dec 15, 2023. I received an order confirmation, which has been uploaded. I paid extra for 2 day shipping. Their website stated that orders would be shipped the following business day. When I hadn't received the order by Dec 22, I emailed support. I have not received a response, so I tried calling their support number today. Calls from my landline and my cell phone will not go through.

    This is unacceptable service. Royal Sovereign withdrew the money from my bank account on December 18, 2023. I need a complete refund so I can purchase a counterfeit detector from a reliable vendor who will send it to me in a timely manner.

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered coin counter model FS-44N on 9/24/2023.Order number ******** for $249.99 plus $27.84 shipping.I received it about a week later and trie to use it, it jammed and miscounted the change and never worked properly.Called the company on 10/3/23 to return it and was told they would send a return authorization label which I have never received. Tried to call several times and after it goes to customer service a messages says that an error has occurred and call ends.I just want to return this for a full refund.

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Honeywell water dispenser less than 12 month ago. Everything stop working for no reason.
    I was made aware that ROYAL SOVEREIGN is the manufacturer and that they will take care of the product replacement.
    They are actually just bouncing us between Honeywell and them constantly delaying the process and not replacing or refunding us.
    This is a scam company or very poorly run.

    Business Response

    Date: 06/02/2023

    Hello,

    We are aware that Mr. ****** was not satisfied with the process and time to solve his issue. He contacted us on 04/10/23. He mentioned to us that he contacted us several times before but we do not have any documentation about the earlier contacts. During this first contact he informed us water dispenser, purchased on 03/01/23 via **** *** has no power. Even if the device was on this moment out of warranty we agreed to replace his unit. Due a technical issue the email to start this warranty process was not send or received by the customer. He contact us again on 04/19 and informed us he did not receives the email we supposed to send. We made sure he received the email this time. After the customer provided us with the warranty details we started the replacement process. As the item was out of stock it took some days to be able to ship out the new unit. The new replacement was delivered to the customer on 05/04/23. Unfortunately the device was badly damaged during the shipment. We understand that the customer was very upset and escalated the situation. We requested the customer to provide us with picture of the device that was delivered to him. Once we received the picture and the damage was confirmed we filed a claim with FedEx and started the replacement process again. In between the customer requested a refund instead of another replacement. We informed the customer that we are not able to refund for any purchase as the device was purchased from one of our retail partner and not from us. In the end Mr. ****** agreed with a 2nd replacement. Before shipping the new unit we provided Mr. ****** with pictures of the unit we had prepared for him to confirm that the device was shipped in new, undamaged and good conditions. The 2nd replacement was shipped with UPS this time and delivered on 05/23. We did not received any feedback from the customer if the 2nd replacement was delivered in good condition. 

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased indoor AC, model ARP 910. Their website indicates that this model can potentially malfunction and cause a fire. My machine almost caught fire/ filled my house with smoke . I've been in contact with the company, they are giving me the stall tactic ,as far as responding to my inquiries. I've been trying to get resolution for at least two months . At my **** end.

    Business Response

    Date: 09/27/2022

    Complain is regarding a portable AC unit, model ****910. We discussed the situation with the customer. The device is more than 1 year out of the 12-month limited warranty but following the description of the issue we offered a replacement. The customer refused. We then explained that we are not able to provide a refund as the unit was bought from one of our retail partners and not from us directly. At this point our first discussion ended. Important to mention, the ****910 series is not under any recall and does not have a known technical issue that causes a safety hazard. But there is an open recall/refund for an older model. These models under recall are **** years old and the series were discontinued long time ago. Following the complaint, we contacted the customer. We talked and the customer explained her view of the situation and expectations. We discussed the different options and offered again a new replacement unit but that was not acceptable for the customer. The only possible solution left would be to return the device back to the retailer. We offered her a so called Return Authorization what should make it possible for the retail partner to accept the return the unit to us. That would also be the only way for the customer to get a full refund. But it is important to mention, that the retailer have his own return policies and they make their own decisions what returns they accept and how to handle them. But experience shows that if we provide a return authorization, they will refund the customer. They customer agreed and we send the return authorization by email on 09/12/2022. We offered the customer to contact us for further assistance in case there are any issues and difficulties while returning the unit to the retailer. We did not receive any email or phone call since that. And by end of last week we did not received


    Customer Answer

    Date: 10/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

Royal Sovereign is NOT a BBB Accredited Business.

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