We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Trainer

Lace Up Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

This profile includes complaints for Lace Up Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lace Up Fitness has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lace Up Fitness

      121 Chestnut St Roselle Park, NJ 07204

    • Lace Up Fitness

      2231 Morris Ave Union, NJ 07083-5910

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was training with Lacy since March and it was fine at first with being new to having a trainer and working out in the gym but it started to go downhill after about 4 months in. He doesn't really help with meal plans or provide any nutritious guidance, just basically gives you a workout to do and the gym space/equipment to use. He's so busy on his phone during the session that sometimes he didn't correct my form until I was already well into the workout with completing a set or two. I noticed a pattern of him being inconsistent with keeping the scheduled sessions any time after I submitted my payment for additional sessions. I was trying to train consistently for just two days out of the week but he couldn't even commit to that, some days he'd cancel when I'd already be on my way to the gym or already there waiting for him. He also started being weird with trying to turn things from what was supposed to be professional to inappropriate behavior as a trainer. I realized that I didn't want to train with him anymore so I've asked him to refund me my money that I paid for an additional 10 sessions for this month (November) but did not get to use. He refuses to provide the refund.

    Lace Up Fitness is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.