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Business Profile

Home Repair

Square LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hire them to separate two apartments with a single boiler and add 1 new boiler to 1 Apt . They installed it incorrectly and both boilers existing and new that we purchased through them doesnt work . Refuses to come back and resolve the problem .

    Business Response

    Date: 12/01/2022

    To whom it may concern, 

    Please take notice that the work was completed and installed correctly.

    We pass all inspection - Plumbing, Electrical with the city of Union. 

    We test the unit with **** the supervisor present, we remove all 

    the are all the existing radiator in the apt. not part of our job..

    We replace some air valve and properly pitch radiator install incorrectly. 

    The job was completed and approve from the city. A copy of the approve 

    sticker was given to them. If you have any additional questions, please 

    feel free to contact me at ************.

     

    Thanks,

     

    Antonio 

    Customer Answer

    Date: 12/12/2022


    Complaint: 18456999

    I am rejecting this response because:In response to this complaint . The unit was not installed correctly . I can provide statements from our tenants who will confirm they have not had heat for weeks . The issue with this work order has not been resolved.  Square's response is entirely false . 



    Regards,

    *******************

Square LLC is NOT a BBB Accredited Business.

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