Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some headphones before I went out of town. They were around $200 and they were brand new. I used them for a week or two and the thread started to unravel. I told them this and asked to exchange them. I bought them at the beginning of this month. When I came back the headphones began to unravel. I went on a walk one day, came home and sat them down inside the pouch and they had cracked. I tried them on and they were hanging the wrong way on my ears. They have a one year warranty. I went back to the store to ask if I can exchange them. I called the manufacturer and they told me to go back to the retailer. The retailer, H33333237**3533313335H, said no. They told me they would look it up and tell me what to do. I emailed H33333237**3533313335H the pictures and he said he couldn&#**;t do anything about it. The store manager said he would call me back. He called me back and said he would look into it. I had been calling them since Monday, Sept. 25 and they never called me back. I have been up there several times and no one tried to help me. Then they were being rude to me.

  Business Response

  Date: 11/17/2023

  Dear, I just wanted to let you know that this complaint has been resolved. Our vendor sent a new headphone set to the customer. 

  Thanks!

  Rizkhan 

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased NanoTouch Earbuds for my flight. I followed the charging instructions and the earbuds did not work. It comes in a "power bank" which shows 100% charged but the earbuds do not work. I reached out to the company via the email that is listed on the receipt. They responded they will replace the item. I responded indicating I am no longer interested in a replacement; I prefer a refund. They requested I send an image of the original receipt, which I did. Then they requested an image of the box and the earbuds, I also included an image of the earbuds in the original box. They refuse to offer a refund. I am seeking a refund.

  Business Response

  Date: 06/13/2023

  Customer contacted us via our Online Submission Form requesting refund for defective item. Our customer service team responded to customer, informing that for that particular item (per our Return Policy, which can be found on the bottom of customers receipt), the customer is eligible for assistance via the products vendor. Customer forwarded communication to vendor which entailed that the vendor would replace item for customer. Customer rejected replacement.

  
  

  Customer Answer

  Date: 06/13/2023

  
  Complaint: 20077862
  
  I am rejecting this response because:
  
  Their return policy is noted on the bottom of the receipt which is handed to me after the purchase was already processed.
  

  Their policy should be posted at their place of business with clear instructions before the purchase is made. I would have not purchased this item, regardless the item is defective. 
  
  Regards,
  
  *******************************