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Business Profile

Spa

Spa O on the go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday March 22nd I scheduled an appointment for my mother on the website for 11:00am-11:50am. I used a gift certificate to pay including tip totalling $200. Since they do not have a location on their website, I had assumed they were at 4000 Xchange apartments, only to be told they moved. After numerous phone calls and voicemails which went unanswered I went to their Rutherford location which was posted on their Facebook. Only to be told by building owner that they haven't been there in months. I paid for a service which was never received. I received a text an hour and a half later stating that "they are on the road now." The option to book at their location should not have been an option if it wasn't available. I received no phone call or apologies for their mistake. I would like my refund credited to my card. After this experience I have no intention of using them again. This could have been easily avoided had someone called to rectify this matter.

Spa O on the go is NOT a BBB Accredited Business.

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