We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Magic Improvement Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Magic Improvement Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Magic Improvement Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my roof replaced on 6/9/23. They did a horrible job and caused extreme damage to my home. They refused to fix any of the issues or refund me any of my money. They stepped through my ceiling in 2 bedrooms which also broke the blinds on the window. Cracked my front steps with their ladder. Bent and scratched my brand new gutters. Left white calk footprints all over the new roof. Did not replace the flashing around my chimney even though it was stated in the contract. The flashing is completely visible and bent on my roof. The shingles are hanging way over my gutters. I had another roofing company come out and inspect my roof and they told me I should sue and demand a refund because it needs to be redone properly. I paid them $15,000 so far. My balance is $3,400 which I did not pay them but the cost to fix my roof and all of the damage caused to my house is double that. I reached out to the owner multiple times and sent photos of the damage and he was not interested in fixing anything. He knows the cost to fix all the the damage and do my roof properly is going to cost way more than the balance I owe him so he refuses to come back or refund me.

      Business Response

      Date: 06/20/2023

      The work has been completed in full and in good faith we expected to be paid in full.
      We offered to repair the issues that were brought to our attention. ****** ( customer)refused to allow us to rectify any issues, she did not want the workers going inside and refused to let them in.
      How are we expected to repair something if we are not allowed access and how is she expecting us to pay her $5,0000.00 when she owes us $4,000.00. That’s a total of $9,0000.00

      We took off $2,000.00 off the price for the plywood because she couldn’t afford the cost of the additional work.
      We worked with her and are a reputable company and just want to be paid for the work that has been completed.


      To appease her  we can have a company come and look at the damages and give a formal itemized estimate. 

      also a lot of the conversation was via telephone.

      warranty will be effective once job is paid in full.

      Business Response

      Date: 06/22/2023

      As per ******s rejection to our response. She clearly states how she refused to  allow us to repair any “said “ damages done by our company. 
      There is no way any of what she showed adds up to $9,000.00
      We are not issuing any refund.
      There are reviews being left by ****** and her husband and her friends that are defamation of character and will be handled in a civil lawsuit.

      Customer Answer

      Date: 06/29/2023

      I wanted to let you know the myself and Magic Improvements were able to come to a resolution between ourselves. Can you please mark this case as resolved? Please confirm. Thank you very much.  

    Magic Improvement Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.